Banister Ford of Marlow Heights

I loved the service that banister ford gave me, they were very friendly and I will recommend this place to everyone I know . The sales rep Anthony Kelly was very helpful also he navigated me through the wh very friendly and I will recommend this place to everyone I know . The sales rep Anthony Kelly was very helpful also he navigated me through the whole process and answered all my questions. More

Stopped pass the dealership and found the perfect Bronco. Shanise was welcoming and able to make the deal work. Their staff has followed up to ensure I am familiar with the vehicle and offered help if needed Shanise was welcoming and able to make the deal work. Their staff has followed up to ensure I am familiar with the vehicle and offered help if needed. More

Excellent customer service. I was able to purchase the vehicle I wanted without any hassle. They were also able to accommodate my not so perfect credit. I would definitely recom I was able to purchase the vehicle I wanted without any hassle. They were also able to accommodate my not so perfect credit. I would definitely recommend Banister Ford to all of my friends and family. More

I could not recommend this dealership to anyone. In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit In general, the staff were poorly trained in their jobs - or worse, maybe they are intentionally this bad. I pre-ordered a vehicle and paid a deposit. The staff somehow "lost" my order and either never placed the order or didn't attach my name to the order. After 20 months they finally offered me a similar vehicle to the one I ordered. Upon delivery they then tried to add $2800 to the price. It took 5 hours of back and forth, but they ultimately did give me $2500 towards the difference. Again, I would not recommend this dealership to anyone. More

Found smoked items that I do not smoke in my car and an empty liquor bottle in my car after picking it up for an oil change. I tried to contact management and I have pictures for proof. I actually like thi empty liquor bottle in my car after picking it up for an oil change. I tried to contact management and I have pictures for proof. I actually like this place so it’s a shame my car got treated that way. More

This is the worst Dealership in History! Tried to charge me 1,069$ for changing to snap on sensors. The service manager claimed it would take 3hrs. I rejected this price ask to speak to the Tried to charge me 1,069$ for changing to snap on sensors. The service manager claimed it would take 3hrs. I rejected this price ask to speak to the General manager he then said that his service was giving me a break and should have charged me 4hr labors which would have been more money! I decided to go to another auto mechanic and got it done in 30 minutes for 140.00$ What a rip off. More

Everything was performed professionally. Carlos is one of the very few people I trust my GT350 with. Carlos is one of the very few people I trust my GT350 with. More

The staff here is amazing! Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional thr Joesph helped me get the exact car I wanted. Ms Shanise also was very helpful and resourceful. Overall staff was very respectful and professional throughout the whole process. 10 Stars!!!! More

Informative,fast to respond and quick to repair my vehicle very courteous and I am very pleased vehicle very courteous and I am very pleased More

The service provided by the staff was very professional and the wait time to find our the results was done in a timely manner. and the wait time to find our the results was done in a timely manner. More