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Banister Ford of Marlow Heights

Marlow Heights, MD

3.8
1,465 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

April 28, 2023

The service was excellent more research was required and this took more time .which was applied. More

by LILLIEEVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
May 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that you had a pleasant customer experience. We look forward to continue to be of service to you whenever you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 27, 2023

Should never take 2 hours for an oil change! Consider an express lane for oil changes only, More

by THINKLEAN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
May 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for the inconvenience, this particular day you were here we were understaffed. It is not normal for that kind of duration. We apologize. We hope we can earn another chance to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

April 27, 2023

They have great customer service skills. .. They get you in and out in good time no doubt... More

by thorntoncpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
May 03, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 27, 2023

I had to purchase a new vehicle because my car was totaled from a motor vehicle accident hit from behind. I was very nervous in purchasing anything big due to this inflated economy. Nevertheless, Anth More

by YAWILSON80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Kelly, Devron Stevenson, Tim Baig
Report | Print
May 02, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated by our team! We are so happy to know that our team could be of service to you. Enjoy your new Ford Escape! Thank you for choosing The New Banister Ford of Marlow Heights!

April 27, 2023

Prompt, courteous and efficient service. Service advisor was knowledgeable about the work I needed done. I am satisfied with work done. 👍 More

by h.deas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Report | Print
May 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights

April 27, 2023

This guy's at the counter just rushing to make you spend ,they have no interest on your budget or explaining you the detail of their diagnostic .How come you are going to give me a diagnostic without the mu More

by franckyonkeu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
Report | Print
April 26, 2023

My car was ready for pickup in 45 minutes. Please keep up the good work. More

by ON41LE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We take pride in ensuring that all of our customers are taken care of in a timely fashion. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

April 26, 2023

The customer service I received was amazing and Yes I have been receiving these great services since late 2019. Very happy Customer will be back in the Fall. This is were I will always get My Car Servi More

by lmlkiti123@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 27, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that you had a pleasant customer experience! We look forward to see you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 26, 2023

Great person 👏 and very kind 😊 and professional and know how to get stuff taken care and I would recommend him to anyone. Keep up the great work 👍 More

by WILLIAMSIMMONS1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Report | Print
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We appreciate your 5-star rating! We look forward on continuing our business with you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 25, 2023

Service was exceptional! I felt welcomed and all my questions were answered understandably. Carlos even walked out to my car to actually show me what we were discussing. This More

by dwheeler0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are thrilled to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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