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Banister Ford of Marlow Heights

Marlow Heights, MD

3.8
1,465 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

April 25, 2023

the whole staff i deal with was very knowable. knew exactly what my extended warranty. the best thing I didn't have to wait all day to get my car service. More

by WCOLE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Carlos Scott
Report | Print
May 03, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We look forward to continue to be of service to you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 23, 2023

Disappointed shuttle service wasn't available car was in an accident. There's only one car????? More

by JHEWINSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

We apologize for the inconvenience you may have experienced with our shuttle service. We are under a shortage of vehicles all together, so it is difficult for us to add a 2nd vehicle to be a shuttle vehicle. In time we will have more than 1 shuttle. We greatly appreciate you for understanding. Thank you for choosing The New Banister Ford of Marlow Heights!

April 23, 2023

What a difference since Banister took over. The service dept. is now 100% better, especially getting serviced on a Saturday. More

by RTHOMASX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your kind words are greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

April 22, 2023

He was very helpful and on time with my service request, service was super fast More

by kathy.r.roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Davonte Manuel
Report | Print
Apr 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star rating, Kathy. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 22, 2023

Fast and professional. I was glad to see they still had my information from the former owner. More

by ALLENWADE920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Gray, Chris Oyedeji, Joe Hamilton, Sharon Wilson, Davonte Manuel, Carlos Scott, Amarjot Vohra, Mohammed Qureshey
Report | Print
Apr 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback.

April 21, 2023

Service was done quickly and promptly. They have a service team that responds to requests. More

by ALEXANDERPATRICIAPEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji, Carlos Scott
Report | Print
Apr 21, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated , Alexander. We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 20, 2023

Great experience except service after the sale - used car manager is a total fail. Poorly informed and failed to even try to understand my concern. Lost any future business or referrals. More

by djcase92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sherrill Smith, Shanise Craft, Tim Baig, Leander Putney
Report | Print
April 19, 2023

Checking in was very easy and quick. The waiting room was also very comfortable and clean. More

by drewat44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 20, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 17, 2023

Employees were very professional/friendly; with great time estimate. Was able to answer all questions! More

by FFusion
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 20, 2023 -

Banister Ford of Marlow Heights responded

We are happy to have you as a customer. Thank you for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

April 17, 2023

It took two hour to complete my oil change and tire rotation. Was not happy More

by YOUNGTHANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lopez
Report | Print
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We greatly apologize for any inconvenience you may have experienced during your last visit, as we were short staff that day you visited us. We hope we can earn another chance to serve you.

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