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Banister Ford of Marlow Heights

Marlow Heights, MD

3.8
1,466 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,466 Reviews of Banister Ford of Marlow Heights

August 27, 2022

The oil change was done in a timely manner. The customer service has improved from my last visited. More

by WIVY437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to be of service to you! Thank you for taking the time to share your feedback. Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

August 27, 2022

Chris was so helpful, courteous, communicative, and professional. Amazing service! Thank you so very much. More

by jenmjen13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji, Danielle Tasker
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

My last service visit was quite frustrating! My oil change wait was 1.5 hours. Not good! More

by SHERICEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for the inconvenience you may have experienced. This particular day we were short staff with technicians. We are working very hard to be cognizant of everyones time. We greatly appreciate your business here at The New Banister Ford of Marlow Heights!

August 26, 2022

I was promptly and pleasantly taken care of when I arrived. Everyone was helpful to me and treated me with respect. The service area was clean, and the cashiers were very understanding when I didn't More

by DOLLYDIMPLES63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Driver
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are so happy to hear that you had a pleasant experience during your recent visit. Thank you so much for taking the time to share your feedback. We look forward to continue to be here for you when you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

They worked with me. They found the car that was in my budget and this interest rate was good More

by FVVFLEMING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Kelly, woman in office and Lewis
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that we could be of assistance to you during your recent visit. Thank you for your 5-star review, your feedback is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

Excellent, service was done in the time promise, great customer service, very professional and kept me updated on the status of the service More

by SHaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Aug 27, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit, Sharon! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 26, 2022

Amar Virk and Sean Mathis were extremely helpful throughout the process and ensured that everything went smoothly. Being able to process much of the paperwork ahead of time and remotely allowed me t More

by JSTESLICKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Mathis, Amar Virk
Report | Print
Aug 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

Timely service, was in and out. The VIP program helped out alot. Good money spent More

by MILESVHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 27, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that you could take advantage of our Banister VIP program, Miles. Thank you for taking the time to share your 5-star feedback. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 24, 2022

Great excellent customer service nice waiting area very clean service is done in manner time More

by Ajsanders46@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you enjoyed your recent visit. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights !

August 24, 2022

Thanks for your service. Please help with other things regarding my vehicle things today and tomorrow More

by Andersonandcompany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are so happy to know that we could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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