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Banister Ford of Marlow Heights

Marlow Heights, MD

3.8
1,466 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,466 Reviews of Banister Ford of Marlow Heights

August 24, 2022

Chris was very helpful and delivered on everything he said he would. Very friendly and informative. More

by CBCJR51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

August 24, 2022

This will be my last time purchasing a vehicle from banister. My experiences have been really upsetting and depressing. More

by RWALKER12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not sure of the names. But every time I I get transferred to a voicemail or the phone just hangs up
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know if we can get the opportunity to speak to you directly about your experience. We want to make things right with you. Please reach out to us at your earliest convince at 7579165229. Thank You!

Aug 29, 2022 -

RWALKER12 responded

Can you all give me a call if possible 301-433-5948 Thank you very much.

August 22, 2022

The experience was amazing. Knowledgeable staff was able to help me, and my family find 2 vehicles. Just such an amazing experience. Happy More

by JOE.M.RUDOLPH.JR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Aug 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Joe! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 22, 2022

Service desk told me the recall was back ordered until October, but I got the car back in a couple of days. I asked do they have a loaner van. They don't offer loan cars. More

by JAMESHINNANT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda 584964 2141
Report | Print
Aug 23, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback & rate us 4-stars, James! Unfortunately, due to the national chip shortage; we do not have the inventory right now to offer loaner cars. We will as soon as things turn around in regards to the chip shortage issue. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

the lady at the front service desk was outstanding. she was quick to respond, knowledgable, and was friendly More

by gerri.strickland
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lady at service desk. she was outstanding
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating, Gerri! We are happy to know that our team could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

Good with recall. Fixed same day. Called quickly after the job was completed. Pleasant staff. More

by jnsmt7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 23, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for taking the time to share your feedback. We look forward to continue to be of service to you during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

Need courtsey car wash after service. Vacuum interior. Would be most appreciated And would increase rating More

by SSPEAKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Feedback like yours helps us tremendously because we are always looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

Chris O is always such a huge help. He takes care of the issues and provides exemplary customer service More

by FRANCESCAMOREIRA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We look forward to continue be of service to you in the future when you are in need. Thank you for choosing The new Banister Ford of Marlow Heights!

August 20, 2022

The service area was nice and clean. My only complaint is that no one keep me updated on my car. I had to call more than once and each time I was promised a call that never came More

by ksmurphy9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Sep 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for any inconvenience you may have experienced. We are grateful for feedback like yours because we are constantly looking for new ways to improve the customer experience for everyone! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 20, 2022

I was very satisfied with the service preformed on my vehicle. Thanks for your assistance. More

by HAMILTONALOJ
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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