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Banister Ford of Marlow Heights

Name: Banister Ford of Marlow Heights
Address: 5000 Auth Rd., Marlow Heights, MD, 20746, US
Telephone: (301) 423-4950
Rating: 3.8

3.8

1,467 Reviews

5000 Auth Rd., Marlow Heights, Maryland 20746

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Sales: (301) 423-4950

Call (301) 423-4950

Banister Ford of Marlow Heights

Marlow Heights, MD

3.8

1,467 Reviews

Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

Directions

3.8

1,467 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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1,467 Reviews of Banister Ford of Marlow Heights

August 29, 2022

SERVICE VISIT

Horrible there should be an option for zero stars. However, since they did not steal the car, one star. However, since they did not steal the car, one star. More

by HENRY4821

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Michael Best, zero star. No one wants to work in service., Bobby Gray

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Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know what our team could do differently to receive a higher rating from you. Please reach out to us at your earliest convenience at 7579165229. Thank you

August 27, 2022

SERVICE VISIT

The oil change was done in a timely manner. The customer service has improved from my last visited. The customer service has improved from my last visited. More

by WIVY437

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Chris Oyedeji

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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to be of service to you! Thank you for taking the time to share your feedback. Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

August 27, 2022

SERVICE VISIT

Chris was so helpful, courteous, communicative, and professional. Amazing service! Thank you so very much. professional. Amazing service! Thank you so very much. More

by jenmjen13

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Chris Oyedeji, Danielle Tasker

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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

SALES VISIT - NEW

Amar Virk and Sean Mathis were extremely helpful throughout the process and ensured that everything went smoothly. Being able to process much of the paperwork ahead of time and remotely allowed me t throughout the process and ensured that everything went smoothly. Being able to process much of the paperwork ahead of time and remotely allowed me to grab the new vehicle the day of pickup and get on the road. Thanks, team! More

by JSTESLICKI

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Sean Mathis, Amar Virk

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Aug 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

SERVICE VISIT

Excellent, service was done in the time promise, great customer service, very professional and kept me updated on the status of the service customer service, very professional and kept me updated on the status of the service More

by SHaron

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bobby Gray

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Aug 27, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit, Sharon! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 26, 2022

SERVICE VISIT

My last service visit was quite frustrating! My oil change wait was 1.5 hours. Not good! My oil change wait was 1.5 hours. Not good! More

by SHERICEAM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bobby Gray, Chris Oyedeji

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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for the inconvenience you may have experienced. This particular day we were short staff with technicians. We are working very hard to be cognizant of everyones time. We greatly appreciate your business here at The New Banister Ford of Marlow Heights!

August 26, 2022

SERVICE VISIT

Timely service, was in and out. The VIP program helped out alot. Good money spent The VIP program helped out alot. Good money spent More

by MILESVHILL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Chris Oyedeji

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Aug 27, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that you could take advantage of our Banister VIP program, Miles. Thank you for taking the time to share your 5-star feedback. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

SALES VISIT - USED

They worked with me. They found the car that was in my budget and this interest rate was good They found the car that was in my budget and this interest rate was good More

by FVVFLEMING

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Anthony Kelly, woman in office and Lewis

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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that we could be of assistance to you during your recent visit. Thank you for your 5-star review, your feedback is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

SERVICE VISIT

I was promptly and pleasantly taken care of when I arrived. Everyone was helpful to me and treated me with respect. The service area was clean, and the cashiers were very understanding when I didn't arrived. Everyone was helpful to me and treated me with respect. The service area was clean, and the cashiers were very understanding when I didn't quite know how to access the code. More

by DOLLYDIMPLES63

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Driver

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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are so happy to hear that you had a pleasant experience during your recent visit. Thank you so much for taking the time to share your feedback. We look forward to continue to be here for you when you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 24, 2022

SALES VISIT - NEW

This will be my last time purchasing a vehicle from banister. My experiences have been really upsetting and depressing. banister. My experiences have been really upsetting and depressing. More

by RWALKER12

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

I’m not sure of the names. But every time I I get transferred to a voicemail or the phone just hangs up

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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know if we can get the opportunity to speak to you directly about your experience. We want to make things right with you. Please reach out to us at your earliest convince at 7579165229. Thank You!

Aug 29, 2022 -

RWALKER12 responded

Can you all give me a call if possible 301-433-5948 Thank you very much.

Banister Ford of Marlow Heights

1,467 Reviews of Banister Ford of Marlow Heights

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