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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,469 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,469 Reviews of Banister Ford of Marlow Heights

March 28, 2022

They are awesome. Great customer service and very negotiable and understanding. I have sent many people to them. More

by chacoray11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

We are happy to have you as a client. Thank you so much for taking the time to share your rating. We thank you for your customer loyalty. Thank you for choosing The New Banister Ford of Marlow Heights!

Mar 30, 2022 -

chacoray11 responded

Great people to deal with

March 28, 2022

My service advisor(Amber i believe) lied to me. She promised that they would detail the car, as well as look into the streaks of the windows of both front seat windows. More

by devousday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We would like to talk to you directly about this matter. Please leave a good contact (phone # or email) that we can reach out to you at. Or you can reach out to us at your earliest convenience at 7579165229. Thank You

March 28, 2022

I would take this opportunity to express to my service coordinator the professional matter he demonstrated his knowledge in taking care of my car. More

by JAR0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Apr 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are proud to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

March 27, 2022

Matt Anwari was extremely helpful with the sales process. Valuable because I was an out of state buyer. Needed assistance after the sale and I could rely on him to respond promptly. Great guy! More

by MOTOMAGS7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Anwari
Report | Print
Apr 06, 2022 -

Banister Ford of Marlow Heights responded

We are grateful to earn your business! Thank you for taking the time to share your feedback. We are happy to be of assistance to you! Thank you for choosing The New Banister Ford of Marlow Heights!

March 26, 2022

Good customer service. Did a great job on my car just so expensive. But overall was not bad. More

by Bradenv611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated, Braden! Thank you for choosing The New Banister Ford of Marlow Heights!

March 26, 2022

The issues were: the driver seat was not installed correctly, grease smudges on both sides of the vehicle after it was to be cleaned, and was not given all of the information about issues that may aff More

by BITZBLAKE2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
Report | Print
March 25, 2022

I had an engine put in my car and had to take it back twice before having it back a month. More

by JLB817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us! We apologize about the inconvenience your vehicle may have brought you after getting a new engine. Vehicles are machinery so whenever a engine swap happens like that it is very possible that the engine fires off red flags to the rest of the vehicle that something else isn't quite right. We would like to discuss this directly with you & make things right. Please leave a phone or email for us to reach you at, or reach out to us at your earliest convenience at 7579165229

March 25, 2022

The intake process was less than 5 minutes, Travuun answered my questions based on the information of my being a Sheehy Ford VIP customer. More

by Sylvia197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Apr 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to rate your experience. We are so happy to know we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 24, 2022

I enjoy bring my car back you because of the pleasant way I am greeted and the service was done in sufficient time also any questions I ask were answered. More

by Eric66hummer15@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Slaughter, Bobby Gray, Sonny Betancourt, Evelyn Betancourt, Sherrill Smith
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Apr 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Eric! We are so happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 24, 2022

Awesome job on my car needs, not to mention how fast. Customer service is always 100% More

by ELSA837
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Sonny Betancourt
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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