Banister Ford of Marlow Heights

I bought my car in for noises after having a engine put in and the lady at the desk told me that it needed rear brakes and rotors which cost 732.? and she said that she didn't hear any noises but when I go in and the lady at the desk told me that it needed rear brakes and rotors which cost 732.? and she said that she didn't hear any noises but when I got the car back it's still making the exact same noises. I am not very happy because 2 weeks before I had just spent over 7,000.00 for the engine. More

I had a great experience and will continue to use Bannister. The Service Technicians are knowledgeable and customer focused. Bannister. The Service Technicians are knowledgeable and customer focused. More

My experience at Banister has been excellent. Far better than Sheehy Ford. Keep up the good work!! Far better than Sheehy Ford. Keep up the good work!! More

Excellent service. I had a wonderful experience. Shout out to Mr. Ali for putting in extra effort to make sure I was well taking care of. Thanks Banister Ford Team. I had a wonderful experience. Shout out to Mr. Ali for putting in extra effort to make sure I was well taking care of. Thanks Banister Ford Team. More

First time customer, my f150 was towed there on Saturday. Monday the vehicle was repaired and ready for pickup 4 hours later after being told the problem that morning. Heater hose replaced, no leaks, vehicle Monday the vehicle was repaired and ready for pickup 4 hours later after being told the problem that morning. Heater hose replaced, no leaks, vehicle running great More

So accommodating, so professional, so reliable! I’m so happy with the changes since banister took over this Ford dealership. I used to dread taking my car in for service. It’s a total breeze now an I’m so happy with the changes since banister took over this Ford dealership. I used to dread taking my car in for service. It’s a total breeze now and I feel my money is well spent there. Thank you Banister! More

Mr. Tavaun Green's demeanor was professional and friendly. The thing I was most impressed by was his continued communication - not only with me, but wit Tavaun Green's demeanor was professional and friendly. The thing I was most impressed by was his continued communication - not only with me, but with several other customers present at the time I was there. He explained what needed to be done, and before giving me the estimated time repairs would be completed in, he checked to make sure the parts needed for the repairs to my vehicle were in stock. Once the service was completed, he came out to get me and escorted me to the window so I could check out. More

Mr. Green was very courteous and professional. He explained the additional services they would conduct (standard maintenance checks) in addition to the Green was very courteous and professional. He explained the additional services they would conduct (standard maintenance checks) in addition to the oil change I had scheduled. He even offered the complimentary car wash and I took advantage of it on this visit. Car was completed within 2 hours. It was just a great experience. More

As usual, Chris O. provided me w/ excellent service. I continue to service my car at this location solely based on the quality of service he provides. However, I was provided me w/ excellent service. I continue to service my car at this location solely based on the quality of service he provides. However, I was appalled by the behavior of the check out counter attendant, Sharon. Not only was she rude and very unprofessional, she was “training” a new employee at the time and was not helpful to her or me. The management at this location should consider refilling her position. More

Good service. Got me out in record time! I will use them again! Thumbs up! Got me out in record time! I will use them again! Thumbs up! More