Banister Nissan of Chesapeake

Customer Satisfied Raymond is so personable and professional. I will always recommend my friends, family and co worker to him just because I never felt like it was jus Raymond is so personable and professional. I will always recommend my friends, family and co worker to him just because I never felt like it was just about a sale. I walked away happy and confident.. thanks!!!! More

Amazing & Delightful Encounter !*_*! Raymond P, keep doing what you are doing! Ray was very professional from the time I shook his hand, and have remained that way afterward. I had went i Raymond P, keep doing what you are doing! Ray was very professional from the time I shook his hand, and have remained that way afterward. I had went it not expecting to ride off, the lot with a 2015 Altima, but Ray was honest about, what was required to make it happen. I said Good Luck with a Smile!! This was an Amazing opportunity for me to have someone that was very Understanding of Life challenges, Knowledgeable of the option that was presented to make it a smooth transaction. Thank you for your Patience & willingness to assist, I would highly recommend Nissan Of Chesapeake. Tamara , Hampton, VA More

Disappointed with lack of integrity Purchased vehicle and took it in for service because of the reputation of integrity. Found out that wasn't a good decision because it took 3-4 visits Purchased vehicle and took it in for service because of the reputation of integrity. Found out that wasn't a good decision because it took 3-4 visits to get a check engine light issue resolved. I was originally told that the $100 diagnostic fee would be credited to the cost of the repair. When the issue was finally, hopefully, fixed, I was presented with the $450 invoice (on top of $130 already paid) total of $580 for a part that I found online for $50. When I inquired about the diagnostic fee credit, I was treated like I was a idiot and how dare I even ask such a thing. Service person wasn't willing to explain or even discuss why, though I was told that the diagnostic fee would be credited towards the repair, it wasn't. Another disappointing thing about the event- I was charged for 2.5 hours of labor, but it did not take that long. When I attempted to get an explanation about that, no one was even willing to discuss. I'll NEVER go back there. More

Awesome! Herb was great, had good knowledge of the products he sells but did not try to "sell" us anything just let the products speak for them selves and the Herb was great, had good knowledge of the products he sells but did not try to "sell" us anything just let the products speak for them selves and the finance people put it all together. We bought a 2014 Altima a month ago and liked it so much we traded our second car in today for a 2014 Rogue all the people we have met at Chesapeake Nissan have treated us like we are family and from this point on they will be part of ours!! More

Customer service I called Nissan Monday inquiring about a collections issue that I was unaware of and was told by the secretary Vicki that I would receive a callback. I called Nissan Monday inquiring about a collections issue that I was unaware of and was told by the secretary Vicki that I would receive a callback. After numerous calls and still no callback response I asked to speak with a manager. The secretary Vicki asked for my name and a phone number and stated that someone will call me back. I explained to her that I've been waiting for a callback all week long and it was urgent that I speak with someone today. She released the call on me, hung up the phone in my ear. I was shocked and upset. I called back immediately and she was so nonchalant and sarcastic when I asked her why did she hang up in my ear. Very poor customer service skills displayed. Especially for a corporation such as Nissan. I spoke with Carlton about it after she transferred my call, but I'm sure it fell on deaf ears. So dissapointed with this because I was very courtesy and professional while speaking with her. She needs a refresher course especially being the first face and voice of the business. More

Quick & Professional just had my car serviced Clifton Singleton and team did an excellent job receiving me without an appointment and getting me out most efficiently. I j just had my car serviced Clifton Singleton and team did an excellent job receiving me without an appointment and getting me out most efficiently. I just love the New Nissan of Chesapeake. Great Job Fellows!!! Thank you. and in the words of the great Arnold S. "I'll be back" ~CeCe of Va Beach~ More

Brian did amazing! After having my car inspected I had a few concerns and Brian took the time to listen to me and most importantly, provide a great resolution. I really After having my car inspected I had a few concerns and Brian took the time to listen to me and most importantly, provide a great resolution. I really appreciated that he allowed me to speak with the technician that reviewed my vehicle and he didn't rush me while I spoke but worked diligently to understand my concerns. He is a great example of who a company would want in their customer service dept. He rocks and I look forward to visiting Nissan of Chesapeake again soon. Thank you-Mikasa More