Banister Nissan of Chesapeake

Nissan Screwed our Family This was our family's first purchase of a BRAND NEW vehicle. A 2014 Rogue with no working air conditioner! Wow!!! Just got a call from my case manager This was our family's first purchase of a BRAND NEW vehicle. A 2014 Rogue with no working air conditioner! Wow!!! Just got a call from my case manager that Nissan will not repurchase my vehicle. Not happy with you guys. Have been a VERY LOYAL Nissan driver for many years. Not anymore! This is disgusting the way you have treated us and have had the vehicle longer than I have, as I make payments on it! Shame on your company and the final decision maker with his or her properly working air conditioner in this summer heat. I will repost this, my friends will repost this, and so on. The 30 THOUSAND dollar mistake I made putting my trust and Loyalty into NISSAN and this is the thanks! Well, it's really nice to know you don't care about the families that work hard to provide QUALITY for ourselves and children...DO NOT SHOP NISSAN More

The Worst Experience Of My Life !!! BUYER BEWARE !!! How Nissan Of Chesapeake GOT AWAY With Charging Me $5K($5,000.00) Above The Sticker Price Of A 2014 Nissan Altima S !!! I Received A BUYER BEWARE !!! How Nissan Of Chesapeake GOT AWAY With Charging Me $5K($5,000.00) Above The Sticker Price Of A 2014 Nissan Altima S !!! I Received A Card In The Mail From NOC Telling Me I Owned A 2009 Chrysler 300LX & That My Monthly Payments Were Just $270.00 A Month. They Said They Would Offer 2 Refinance Existing Loan 4 Cheaper Interest Rate Or Trade In My Car Offering Me 10% More Then It Was Worth, Pay Off The Loan, & Give Me A Deal I Could Not Resist On Purchasing A Brand New Car From Them !!! I Called Them & Made An Appointment 4 May 30, 2014 !!! The Sales Team Act As Though They Are Trying Their Best 2 Help U Or Become Your Friends When In Fact What They Are Really Doing Is 2 Get U 2 Drop Your Guard Down So They Can Become Your Worst Enemy & Get As Much Money Out Of U As Possible !!! Here Is How They Conned Me In2 Signing A Binding Contract Paying $200.00 More Each Month 4 The Next 72 Months 4 A Car I Did Not Want !!! Initially I Was Not Even Looking 4 A Brand New Car 2 Purchase But A Used Truck With A 4 Cylinder Engine Since The Car I Owned Had A V-6 Which Used 2 Much Gas !!! It Did Not Take Long 2 Discover Nissan Does Not Even Make A Truck With A 4 Cylinder Engine !!! Then I Was Told I Could Only Receive SPECIAL FINANCING INTEREST RATES & VEHICLE INCENTIVE DISCOUNTS If I Purchased A Brand New Vehicle Such As The Altima !!! I Was Shown What Part Of Their Lot 2 Look Then I Discovered All The Colors Were Mostly White & Black But There Was 1 That Stood Out & It Was Fully Loaded With All The Bells & Whistles So That's The 1 I Chose 2 TEST DRIVE !!! I Was Shocked 2 Discover How This Smaller Vehicle Them My Full Size Chrysler 300 Was Easier 2 Handle & Had A More Comfortable Ride Plus All The Extras 2 Many 2 Mention Here !!! The Sticker Price Was $31K So I Was Quickly Told There Was No way I Would Ever Be Able 2 Afford Monthly Payments !!! Since They Knew I Was Now Hooked On The Exspensive Nissan Altima All I Had 2 Do Was Find A Cheaper Model That I Could Afford Monthly Payments !!! We Had 2 Leave The Dealership & Drive 2 Another Crammed Lot Full Of Vehicles In Order 2 Find An Altima With The Color I Liked !!! I Found A Red Altima That Only Had Hub Caps No Custom Rims & The List Price Was $23K !!! I Dealth With A Salesman & His Manager Who Both Kept Insuring Me How They Would Be Getting Me The Deal Of A Lifetime !!! The Manager Said He Got Me 5.5% Financing Which Was Far Better Then What I Had On The Chrysler 300 When I Purchased That For 8.9 % !!! He Then Said The Payments Would Be $460.00 A Month Never Mentioning 4 How Long !!! I Told Him That Was 2 High So He Said He Could'nt Get Them Lowered Unless I Put Some Money Down !!! I Told Them I Needed Monthly Payments Below $400.00 Each Month So He Tried Hitting Me Up For $1 Grand Down Which I Said I Could'nt Afford !!! He Then Asked How Much I Could Afford & They Would Simply Hold My Check Until The Funds Were There !!! These Guys Are Masters @ Manipulation, Coersion, & Wearing U Down Until U Give In !!! I Told Them Earlier I Was Diabetic & Had Not Had Anything 2 Eat 4 A Few Hours So My Blood Sugar Was Low So I Guess They Knew They Could Take Advantage Of Me !!! My Initial Appointment Was @ 1:30PM & This Was Now Several Hours Later Around 5-6PM !!! I Told Them I Could Afford $500.00 Check But It Would Not Be Good 4 @ Least 2 More Weeks !!! The Payments Were'nt Reduced Under $400.00 But Remained @ $416.00 A Month !!! No Figures Were Ever Discussed Or Seen During The Entire Negotiation !!! I Told Them I Had Just Been Offered $11k(11,000.00) Alread 4 A Trade In On My 2009 Chrysler 300 From the Exact Same Dealarship I Bought It From Less Then A Year & Half Ago !!! The Car Did Not Have 1 Scratch Or Dent On It & Was In Better Shape Now Then It Was When I Bought It & I Had Not Even Put 10K(10,000) Miles On It !!! The Pay Off Amount Was $12K So I Knew I Would Only Have 2 Make Up For $1k Difference Which Would Be Then Added 2 The Price Of The Altima !!! The Card I Received In The Mail From NOC Also Had A Check For $3k($3,000.00) That Could Be Used 2Wards The Purchase Of A New Car Or Used 2 Lower The Sticker Price So I Thought I Was Set !!! By The Time i Finally Got 2 The Finance Office My Blood Sugar Was So Low I Just Signed Every Paper Thrown In Front Of Me & Said Yes 2 Everything Just 2 Try 2 Get The xxxx Out Of There As Soon As I Could So I Could Get Something 2 Eat !!! I Never Left The Dealarship Until Almost DARK Outside Which Was @ Least 7-8 Hours After I 1st Arrived There !!! Nissan Only Offers A 3 Year Warranty On Their New Vehicles So I Hurriedly Agreed 2 An additional 3 Yrs.Extended Warranty Which Raised The Monthly Car Payments Back Up To $460.00 For The Next 72 Months !!! Gap Insurance Was also Thrown In There Somewhere !!! Again No Figures Or Prices Were Ever Disclosed B4 Or @ The Signing Of The Contract Other Then ONLY The Monthly Payment AMOUNT !!! I Can Not Tell U Just How Sick I was 3 Days Later After I Left Nissan Of Chesapeake & Discovered Just How Much & BAD They Had Screwed Me !!! They Only Allowed Me $8K($8,000.00) Trade In Value On The Chrysler 300 Which Is The Rock Bottom Price Allowed 4 A ROUGH Trade In Not A Prestige Trade In Like I Gave Them !!! This Automatically Put Me Owing The Payoff Amount Of My Chrysler 300 $4k($4,000.00) Instead Of Just $1000.00 If Tghey Had Given Me THe Amount That My Car Was Worth !!! So Now NOC Can Add The Difference 2 The Price Of The Nissan !!! THey Also Charged Me $2k($2,000.00) 4 The Extended Warranty Which Is Added 2 The Sticker price Of The New Car !!! I Was Never Given Any So Called Incentives Or Discounts As Told Earlier & No $3,000.00 Credit Or Discount Was Ever Allowed Or Taken Away From The Sticker Price Either !!! I Guess That $3K Check Written Out 2 Me That Was Included In The Card They Mailed 2 My Home BOUNCED !!! THe Only Thing NOS Did Do Was Allow Me 5.5% Interest Rate On Financing Only Because They Wanted 2 Charge Me $5,000.00 More Then The Sticker Price Of The Vehicle !!! They Have Absolutely Nothing 2 Lose & Everything 2 Gain By CHEATING U By Getting U 2 Sign A Binding Contract That If U Default On The Financer Just Simply Repossess Your Vehicle & U Still Owe The Balance Of The LOAN !!! I Just Want The Public 2 Be Aware Of Nissan Of Chesapeake & How They Will Screw U If U Only Give Them The Chance Or OPPORTUNITY 2 !!! More

Excellent Sales Department This review has been written to highly recommend Nissan of Chesapeake, Virginia. Upon my initial visit, I was greeted by Ronald Watson the sen This review has been written to highly recommend Nissan of Chesapeake, Virginia. Upon my initial visit, I was greeted by Ronald Watson the senior sales representative and was automatically impressed by his knowledge of all the vehicles on display. It was a breath of fresh air to meet a salesman who wasn't trying to sell us any vehicle but what was best for our family situation. In my experience, buying cars its always impressive when a salesman takes the time and effort to make our visit and purchase as pleasant as can be in this environment. Mr Watsons' professionalism, knowledge and follow-up on how our experience was during and after the purchase of our new vehicle was outstanding and beyond reproach. It was also very evident that he knew his job by the numerous awards in his work area. Particularly impressive to us was the award he had on his desk which indicated the recent selling of "60" vehicles in one month which is unheard of and an "eye catcher" for any customer interested in buying a vehicle. He insured that from the start to finish our process was made quickly, honestly and efficient so we were in and out as fast as possible. In addition, our finance representative Terence Benn was also very thorough in explaining step by step the financial process along with Rick Sanchez in delivering our vehicle and reviewing the cars internal systems. Overall, I would give Mr Watson a 10 of 10 and would recommend his team to anyone buying a new or used vehicle. As an owner of 5 Nissan vehicles this is the dealership to go to when you want a good deal. R/ Juan & Cielo Torres More

Extreme Happiness I found my 2013 Toyota Camry online and emailed an inquiry. Within in minutes they called to set up a test drive. I spoke with Alex and he was so acco I found my 2013 Toyota Camry online and emailed an inquiry. Within in minutes they called to set up a test drive. I spoke with Alex and he was so accommodating over the phone. I've had past credit issues and wanted to be sure I even qualified for this car before I got there and fell in love. He had me approved before I even walked in the door. We got there and my name was on the VIP board and he came right out and greeted us. Had the car pulled around and off we went. Of course, I fell in love and wanted to buy it. There was no hassle, no pushing us to buy something else, no trying to sell us everything other than the car. Next we went over to Finance and Richard was great. He was quick and went through everything thoroughly. He made sure I understood everything and stayed right by me until everything was complete. Got my 30 days tags and was on my way. Alex and Richard are absolutely great at what they do. They made us feel like we were the only ones in the dealership. So, when I went back 2 weeks later to pick up my tags my husband purchased a 2014 Nissan Pathfinder from Alex and Richard. I will always go back these guys! More

I had such a great experience at Nissan.Everyone that I delt with was helpful, kind, and fair. I would recommend Nissan to anyone buying. delt with was helpful, kind, and fair. I would recommend Nissan to anyone buying. More

I'M A RETURNING CUSTOMER OF CHESAPEAKE NISSAN.. ..MY NISSAN ALTIMA 2006 HAS GIVEN ME EXCELLENT SERVICE,AS A MATTER OF FACT IT HAS BEEN PAST DOWN TO MY YOUNGEST SON. SALESPERSON KNOWLEDGE OF VEHICLES WAS NISSAN ALTIMA 2006 HAS GIVEN ME EXCELLENT SERVICE,AS A MATTER OF FACT IT HAS BEEN PAST DOWN TO MY YOUNGEST SON. SALESPERSON KNOWLEDGE OF VEHICLES WAS VERY AMAZING,HE SHOWED ALL SORTS OF REVIEWS ON EACH CAR I VIEWED. MY CHOICE WAS A NISSAN PATHFINDER,IT HAS THE THIRD ROW THAT MAKES TRANSPORTING MY GRANDS & GREAT-GRAND KIDS SO MUCH EASIER. WITH THE SERVICE , FRIENDLINESS, MAKING SURE I WAS SATISFIED AND COMFORTABLE WITH ALL TRANSACTIONS A 10+ IS MY RATING FOR THIS DEALERSHIP!!!!!!!! THANKS GUYS. More

Raymond Pusey did an excellent job in selling me my new 2014 altima. I will be the first to admit that I am not the easiest person to work with much less to sell something to but Ray ensured that all of my 2014 altima. I will be the first to admit that I am not the easiest person to work with much less to sell something to but Ray ensured that all of my needs were met. Not to mention he got my husband a car too. Great job Ray! For anyone interested in buying a nissan, Nissan of Chesapeake is definitely the place to go! Also, James Copeland wasn't listed but he helped with all of our financial paperwork and he was able to get my husband and I low interest rates mot exceeding 3%. More

On March 19, 2014 I decide to go and check out Nissan of Chesapeake to see what they could offer to at the time. I tried a pervious dealership called Rick Hendricks, not helpful at all. When I drove up I wa Chesapeake to see what they could offer to at the time. I tried a pervious dealership called Rick Hendricks, not helpful at all. When I drove up I was greeted by Giff McDonald. I told him my current situation and what I was look to purchase. Before I got to the dealership my mind was focus on getting a used car just something newer then what I had at the time. Well with great help of my salesman, I purchased a 2014 Nissan Versa. I was very nervous on my car purchase since this was my first brand new car. Giff made sure that my gas tank was filled and my car was detailed. My overall experience was great. I am very happy with my purchase and when the time is right for me to do a trade in then I will consider going back to Nissan of Chesapeake. More

This dealer is always friendly and the service department This dealer is always friendly and the service department is no exception. Don't know why they didn't give me my complementary car wash but they are This dealer is always friendly and the service department is no exception. Don't know why they didn't give me my complementary car wash but they are still a great service center. More