
Baron BMW
Merriam, KS
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Great mechanics who take time to explain things. Barons phone system is a nightmare. I could not get through to my service rep for updates and questions. He’s new and his phone was not set up correc Barons phone system is a nightmare. I could not get through to my service rep for updates and questions. He’s new and his phone was not set up correctly. I tried to reach him 20 times. More
I really enjoy this dealership because the service center has very helpful employees and they get you in and out very quickly. They always work with me to make sure my car is well taken care of and working w has very helpful employees and they get you in and out very quickly. They always work with me to make sure my car is well taken care of and working with my warranty company to get as much covered as possible. More
knowledgeable, friendly, professional, and respectful team who made the entire process, smooth and exciting all the way through and past delivery team who made the entire process, smooth and exciting all the way through and past delivery More
Would not recommend the dealership or service department. Bought a used 2013 Mini Cooper convertible "as is" and within a month of purchase noticed a gap in the passenger window only by taking it to a car wa Bought a used 2013 Mini Cooper convertible "as is" and within a month of purchase noticed a gap in the passenger window only by taking it to a car wash and noticing water coming into the cabin and same day an alert for rear taillight assembly issue. When I bought the car, I addressed concerns for the taillight but was told it was only cosmetic issue and believed it to be true. Called service dept. and was instructed to bring the car in and they would look at it. Took them 6 days to get back about the issues and a cost of $1600 to fix. Talked with sales rep who sold me the car and told him how disappointed and cheated I felt. He spoke with his director and was told they would cover half of the window issue and nothing else. Would not recommend buying from this dealership especially used. More