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Baron BMW

Merriam, KS

4.6
2,094 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 2,094 reviews

April 08, 2026

Needed new tires for my Z3 contacted Clinton Wong he ordered the new tires I wanted and scheduled my appointment quickly and got my car taken care of More

by rice.robert1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
April 03, 2026

This was a rare experience, but is it the new standard? Customer Service has always been amazing at Baron, but this time... well, I am not sure if they are hiring the best folks. I scheduled an appointment More

by rwhitehfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
April 02, 2026

I’ve noticed after several visits that the service department runs very smoothly. as soon as you pull into the garage you’re always promptly and politely greeted by a service team member who asks why More

by Cliang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sonsthagen
Apr 03, 2026 -

Baron BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 01, 2026

Very friendly and knowledgeable people. The service was quick. They offered multiple options for getting me back to pick up the car when service was complete. Very satisfied with everything More

by jb.kashel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cooper
Apr 05, 2026 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2026

The staff and the services are excellent. The customer waiting room is sadly lacking for a brand like BMW. For people who come in with their laptops to wait and work there, there was literall More

by jonnatemplar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure
Apr 04, 2026 -

Baron BMW responded

Thank you for taking the time to share your feedback—we genuinely appreciate it and take it very seriously. On your next visit, please feel free to ask about our technology room. It’s a quiet space where you can comfortably work on a laptop, and we’d be happy to make that available to you. If you have any additional feedback or suggestions, don’t hesitate to reach out directly to Joe Hartigan. We’re always looking for ways to improve your experience. We hope to see you again soon. Clay Shafer General Manager

March 30, 2026

Process was fast and seemless. Was in and out in less than 2 hours. Everything as promised More

by kkoudele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Thomas
Apr 04, 2026 -

Baron BMW responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2026

Baron’s Showroom is beautiful, they have all the BMW models on display and their service is great. More

by wayne.busse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pierce, Jess and Andy
Mar 28, 2026 -

Baron BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 27, 2026

My service advisor, Cooper Bratcher misquoted me on cost of repairs twice. I arrived at the service center to pick up my vehicle to find out that my bill is an additional $500 more than what Cooper quoted. More

by AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cooper Bratcher
Mar 30, 2026 -

Baron BMW responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Clay Shafer General Manager cshafer@Group1Auto.com

Apr 07, 2026 -

AA responded

Hi there! I responded to your reply to the email provided a week ago, and still haven’t heard back from you. Did you truly care to learn more about my experience, or was this just a “required” response due to the low rating? Also, the very next day after I picked up my vehicle from your service center, my engine light was back on. I wanted to discuss this as well but again, I never received a response from you.

March 26, 2026

Seamless and professional! Gold standard. 2006 and still going strong one two three four five six seven eight nine ten More

by tjhinds333
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 28, 2026 -

Baron BMW responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 25, 2026

Great service, good communication, snacks and refreshments and they washed my car! Im very pleased overall. More

by dgeer77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 28, 2026 -

Baron BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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