Baron BMW

After some concerns with our purchase we received a phone call and email from Tyler, Baron BMW Director. In his communication with us through calls and emails, he went above and beyond to rectify the situ call and email from Tyler, Baron BMW Director. In his communication with us through calls and emails, he went above and beyond to rectify the situation and he went even further to correct things to make our used car buying experience even better with Baron BMW. We love our new "used" BMW and are pleased with the results. Thank you for putting this customer first by calling, caring and correcting our concerns. We will be back when the need arises. More

Service department needs to be reset regarding problem solving instead of wanting to finance for services. solving instead of wanting to finance for services. More

Profesional works Very friendly customer service personnel Ryan is very friendly working with customer Professional way Definitely coming back again if needed service Thank again to BMW and personnel Ryan is very friendly working with customer Professional way Definitely coming back again if needed service Thank again to BMW and friendly personnel More

I had excellent service when purchasing my vehicle, however I was extremely disappointed on my last service appointment. I was told that a battery would cost me $427 "out the door" before the 10% disco however I was extremely disappointed on my last service appointment. I was told that a battery would cost me $427 "out the door" before the 10% discount for making an afternoon appointment. However, afterwards I was presented with a $444 bill including the 10% discount. You do the math. When I questioned Kirk about the previous quote he said "oh that didn't include taxes." I'm fairly certain that the term "out the door" implied with everything. So I'm estimating I was overcharged at least $60. And my equipment wasnt even reset to the original settings after replacing the battery. Like the time on the dash ect. And on my previous visit, I purchased a 3yr oil package, which I was told I could use as much as I wanted. I was given the example that instead of the once a year (since I only put about 6,000 a year on my car), that I could do every 6 months ect at no charge. Well I was informed this visit when I mentioned that, that no, I could not. That my car had to specifically state it was time. I love my car. And my salesman was completely honest and helpful. But I'd like to have my car serviced by people I can trust. A battery. The oil package. These are basic services, God forbid I needed something major. It just makes me lack confidence in their integrity overall. More

I've been coming to Baron BMW regularly since ordering my custom hardtop convertible with them several years back. My latest visit was the best with Kirk as my Service Advisor, who was polite, professional, custom hardtop convertible with them several years back. My latest visit was the best with Kirk as my Service Advisor, who was polite, professional, courteous, and went above and beyond in ensuring I had the best experience during my service appointment. Kirk also got my service work completed in under the quoted duration, which is spectacular. Highly recommend Baron BMW for your next car purchase as well as the ongoing maintenance of your vehicle. More

Bate and switch. Price listed is not what is being sold for. Called in and got a different pricing. Shame. Was gonna fly in for the car. NOT ALL Are listed. Filled o Price listed is not what is being sold for. Called in and got a different pricing. Shame. Was gonna fly in for the car. NOT ALL Are listed. Filled out online application on their website and everything. 3 different places online. SHAME! More

tried to tell me , needed stuff that was replaced less than 10,000 mi ago. wouldn't use my service coupons. brake light on dash, oil change, brake censer ,cabin filter, check ac, over $ 1,300.00 was told than 10,000 mi ago. wouldn't use my service coupons. brake light on dash, oil change, brake censer ,cabin filter, check ac, over $ 1,300.00 was told who ever worked on it last reset computer for service? for year 1930 ??? average maintenance cost $2,000 per 10,000 mi. unhappy in kc!!! 335i More

Assistant Service Manager, RYAN DEBRECHT and his subordinate, Chelsea Kester were less than professional, failed to communicate or provide required warnings about brakes after a complete brake and r subordinate, Chelsea Kester were less than professional, failed to communicate or provide required warnings about brakes after a complete brake and rotor replacement. It was only after driving the car 2 blocks, becoming concerned and afraid that the brakes were not working properly (spongy pedal, low response, less than before brake job). We returned the car, expressed our concerns, and the technician/mechanic took it for a test drive. They returned with, "We drove it. They're just fine, nothing wrong." After several minutes of back-and-forth, the technician FINALLY brought a little cardboard hanger that warned, "Avoid violent braking for the first 125 miles." This did nothing to ease our concerns for the highway drive we needed to take home. We expressed those concerns and were met with even more condescending, argumentative, and defensive tones about how car brakes work and the safety of the car. We asked the Serviced Manager to personally guarantee it. The Service Manager said that because this was a "2014" he wouldn't feel comfortable signing his name to his guarantee that our car was safe to drive on the highway. His employee, Chelsea, attempted to reason further by saying, "Breaking-in brakes is just like getting new tires." We are well-versed in automotive maintenance and repair, and have owned BMW's for the last 13 years. While BMW and other manufacturers have made some advances in technology since the last time we replaced brakes on cars we've previously owned in the last 34 years, brakes and brake systems (BMW included) are fairly consistent. "We hope you experienced the Baron difference," the work receipt says. Evidently, we did. We left unsettled and with our trust in Baron BMW fully eroded. More

Really good support with Tim B! This is my very first car purchase in the US and it was the best experience ever. The service was professional and accurate. This is my very first car purchase in the US and it was the best experience ever. The service was professional and accurate. More