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Baron BMW

Merriam, KS

4.6
1,834 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,834 reviews

November 11, 2020

Needed new tires and brake fluid changed. As always, professional service, great pricing and took the time to explain the process. Even provided a loaner car while mine was getting upgraded. I was pleas More

by BMW X3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy M.
Nov 13, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 11, 2020

Travis listened, helped me through checking in, let me know about a paint chip the technician found, & graciously help finish the the appointment without anxiety. More

by Barbara Belcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Nov 13, 2020 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 11, 2020

Because of the nice young man whom valeted my car, knowledgeable mechanics whom performed my service, the nice team of young men whom detailed my car and my Service Advisor Randy, I had a wonderful ex More

by Teresa Reid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy & Co.
Nov 13, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 10, 2020

I hate to do say this, but I expected a better service from BMW. My brand new bmw x4 M40i was towed for a tire placement, that for some reason is not covered underwarraty, although most tires are if you b More

by NT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bmw service
Nov 16, 2020 -

Baron BMW responded

Thank you for your feedback about your service experience for your tire replacement, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Isaac Nichols Service Manager inichols@baronauto.com

November 10, 2020

Great service. Easy to schedule. They kept me updated throughout the process. Quick and easy to pick up and pay. I will continue to use them for all my service needs. More

by malott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe and Ryan
Nov 13, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 10, 2020

Good service and friendly employees. Wait was semi reasonable. Nice clean and comfortable area to wait in. I have nothing else to comment on. Goodbye. More

by Grover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Nov 13, 2020 -

Baron BMW responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 09, 2020

JP was amazing! He took his time explaining my results of my service visit. He even went the extra mile to educate me on my BMW. I have owned my own business and he would definitely be a valued employee! More

by Trosenberg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JP
Nov 13, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 09, 2020

First time BMW owner. Extremely impressed with the service. The service department communicated every action, and made excellent recommendations. Ryan (vehicle service) was simply outstanding! More

by Jorge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Nov 13, 2020 -

Baron BMW responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

November 09, 2020

Scheduled an oil change, found out other maintenance was required, filters, spark plugs for a total of $942. Quite a surprise. But service was good. More

by Tbonnerkc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 13, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 06, 2020

We have never had a better experience than we did at Baron. We came in late, our sales person stayed late to take care of us and the finance person was amazing! No hassle and they got us the deal we n More

by cerina12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rayan
Nov 13, 2020 -

Baron BMW responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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