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Baron BMW

Merriam, KS

4.6
1,836 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,836 reviews

September 25, 2020

Always great and timely service with Ryan DeBrecht. I tried to schedule for military Monday but there were no availability. However, he honored the discount. More

by Simmie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 25, 2020

I had a great experience with this dealership. They took great care of me every step of the way and I appreciated the great customer service. More

by Cminnich2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Naegele, Jason Danley
Sep 26, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 25, 2020

Easy access, comfortable lounge and great friendly staff. Thank you for being so kind and friendly to my service dog, Ruger. She enjoyed her time at Barron. More

by crystalfalohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
EVERYONE
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

September 25, 2020

Thank you for the wonderful service. Brad was my service rep and he was great. Even during these crazy times of Covid the mandatory masks and spacing helped me feel comfort and taken care of. Thank you More

by Kathi.toombs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

September 25, 2020

They were great! Very helpful and took care of me quickly and professionally even though there were several additions to my service appointment. Got me a loaner even though I didn’t have one reserve More

by Kurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

September 24, 2020

Travis was very helpful and provided accurate information in regards to service provided. Service was completed in exact timeframe as promised. Very good customer service. More

by negrajrp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 24, 2020

Baron BMW completely understands customer service. From the time you arrive to the time you leave, Baron BMW takes excellent care of their customers. I have purchased 4 different cars from Baron BMW and e More

by rgman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis, Brad
Sep 26, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 24, 2020

Ryan was awesome today! From the moment I pulled into the service bay until my service was completed, Ryan kept me informed on the status of the service and details about what was needed. Everyone at Baron i More

by Tyoungblood1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 23, 2020

No loaners, no callbacks, no updates. The absolute worst customer service I have ever experienced. After the service writer said your vehicle is ready the check engine light was still present so 20 minutes More

by Notahappycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad/Travis
Sep 28, 2020 -

Baron BMW responded

Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Clay Shafer General Manager cshafer@baronauto.com

September 23, 2020

I Especially enjoyed working with Travis. This is the first time in my 4 years with this dealership that I can remember my service guy’s name! He was good at communicating with us and meeting our needs More

by CR.photography
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

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