
Baron BMW
Merriam, KS
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Always great and timely service with Ryan DeBrecht. I tried to schedule for military Monday but there were no availability. However, he honored the discount. tried to schedule for military Monday but there were no availability. However, he honored the discount. More
I had a great experience with this dealership. They took great care of me every step of the way and I appreciated the great customer service. great care of me every step of the way and I appreciated the great customer service. More
Easy access, comfortable lounge and great friendly staff. Thank you for being so kind and friendly to my service dog, Ruger. She enjoyed her time at Barron. Thank you for being so kind and friendly to my service dog, Ruger. She enjoyed her time at Barron. More
Thank you for the wonderful service. Brad was my service rep and he was great. Even during these crazy times of Covid the mandatory masks and spacing helped me feel comfort and taken care of. Thank you rep and he was great. Even during these crazy times of Covid the mandatory masks and spacing helped me feel comfort and taken care of. Thank you for going the extra mile. More
They were great! Very helpful and took care of me quickly and professionally even though there were several additions to my service appointment. Got me a loaner even though I didn’t have one reserve quickly and professionally even though there were several additions to my service appointment. Got me a loaner even though I didn’t have one reserved. Thanks! More
Travis was very helpful and provided accurate information in regards to service provided. Service was completed in exact timeframe as promised. Very good customer service. in regards to service provided. Service was completed in exact timeframe as promised. Very good customer service. More
Baron BMW completely understands customer service. From the time you arrive to the time you leave, Baron BMW takes excellent care of their customers. I have purchased 4 different cars from Baron BMW and e the time you arrive to the time you leave, Baron BMW takes excellent care of their customers. I have purchased 4 different cars from Baron BMW and each time I bring my car in for service, the customer relations is excellent. The mechanics are top notch too. More
Ryan was awesome today! From the moment I pulled into the service bay until my service was completed, Ryan kept me informed on the status of the service and details about what was needed. Everyone at Baron i service bay until my service was completed, Ryan kept me informed on the status of the service and details about what was needed. Everyone at Baron is courteous and customer focused More
No loaners, no callbacks, no updates. The absolute worst customer service I have ever experienced. After the service writer said your vehicle is ready the check engine light was still present so 20 minutes customer service I have ever experienced. After the service writer said your vehicle is ready the check engine light was still present so 20 minutes later the faults were cleared. Service writers go through your voicemails call your custolers back keep them updated that’s all they expect! More
I Especially enjoyed working with Travis. This is the first time in my 4 years with this dealership that I can remember my service guy’s name! He was good at communicating with us and meeting our needs first time in my 4 years with this dealership that I can remember my service guy’s name! He was good at communicating with us and meeting our needs. More