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Baron BMW

Merriam, KS

4.6
1,834 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,834 reviews

September 13, 2020

Very nice appearance and comfortable service waiting area. Professional and personable approach. Knowledgeable service advisor prompt timeframe kept and enjoyed the entire experience. Will definitely us More

by dad1st56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Sep 25, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 12, 2020

Great work. Randy is a super service advisor and is the main reason I have my car serviced there. Highly recommend. Excellent communication and competence. Only dealer I take our European car to. More

by Car1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Meidinger
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 11, 2020

The staff at Baron BMW are friendly and knowledgeable. I have had great experiences with sales and service. They are true professionals and the consistency with which they perform is what keeps me coming b More

by Kerihall1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Bell, Mike the Finance Guy
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 11, 2020

The dealership is efficient and the staff are friendly, conscientious and professional. I’ve taken my car here for a number of years now. They have my records and history of service. They usually offer More

by Jeburnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 11, 2020

Excellent experience and customer service! Worth the drive from Omaha. Matt and team worked to make sure our vehicle was in excellent shape and everything was in order so we didn't have to make a return More

by Tamara D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Coles
Sep 25, 2020 -

Baron BMW responded

Thank you, Tamara, for your kind words about Matt and our team! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

September 11, 2020

They made me feel welcome. I appreciate their help and kindness. I will be a loyal customer as long as the price and service is right More

by MoBeam2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason and the Martian
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 11, 2020

Baron BMW took my car and was so kind and courteous. My car came back today in great shape and I'm happy. I will continue to use this service department. More

by Ivan T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Sep 25, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

September 10, 2020

Excellent service and offered a loaner car while my car was being fixed. Everyone was friendly and the vehicle was finished and vacuumed has promised More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Sep 25, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 10, 2020

Not always a great experience:Marvin the manager over Not always a great experience: Marvin the manager over service is rude! I took my car in for service and upon leaving I received a paper with al More

by Figgyscatnip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvin, Jason Danley
Sep 28, 2020 -

Baron BMW responded

Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Clay Shafer General Manager cshafer@baronauto.com

Sep 28, 2020 -

Figgyscatnip responded

What a pathetic response. Thanks for admitting you put unsafe tires on my vehicle(I have it all in an email) I wish I had never emailed you. You’re customer service is so poor. You’re demeaning and condescending. You had absolutely no reason asking me to email you knowing you’d be that rude. I don’t recommend anyone deal with Clay Shafer, Isaac Nichols or Jason Danley in service. What a waste of time.

September 09, 2020

Dissatisfied. The service advisor was not eager to serve and I had specify issues, rather than them coming back after diagnosis. Though he helped in other things, but overall service appointment was disappo More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Stewart
Sep 28, 2020 -

Baron BMW responded

Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Clay Shafer General Manager cshafer@baronauto.com

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