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Baron BMW

Merriam, KS

4.6
1,859 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,859 reviews

September 24, 2020

Travis was very helpful and provided accurate information in regards to service provided. Service was completed in exact timeframe as promised. Very good customer service. More

by negrajrp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 23, 2020

I Especially enjoyed working with Travis. This is the first time in my 4 years with this dealership that I can remember my service guy’s name! He was good at communicating with us and meeting our needs More

by CR.photography
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 23, 2020

No loaners, no callbacks, no updates. The absolute worst customer service I have ever experienced. After the service writer said your vehicle is ready the check engine light was still present so 20 minutes More

by Notahappycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad/Travis
Sep 28, 2020 -

Baron BMW responded

Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Clay Shafer General Manager cshafer@baronauto.com

September 22, 2020

Travis was super helpful, professional and efficient. He was great with communication and explained what needed to be done clearly. Great experience, as usual here. More

by BGOPKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Nov 13, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 22, 2020

Ryan is great! Very helpful and communicative. Twenty five words is too many to say that the service was great! Might consider a minimum of 10 words. More

by Whageman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 13, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 21, 2020

The facility was very clean and the staff was very friendly and knowledgeable. I probably will go back to this place again for service if needed More

by James.b.sargent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

September 21, 2020

Excellent customer service! My husband and I were extremely happy with our buying experience. I got a beautiful vehicle & a great deal! They have earned customers for LIFE!! More

by Cmskellin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John & Michael
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

September 21, 2020

Took care in for a check engine light. They had problem diagnosed within a couple hours and everything in stock to fix less one part. It was ordered, delivered in 2 days and my car was good as new. Service More

by bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Nov 13, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 20, 2020

Jason is a great service rep! Overall great experience...didn’t have to wait, emails and phone messages of status and they provided me with a loaner More

by Annie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 20, 2020

I visited Barons BMW for wheel Alignment, Service was good, reported issue resolved. Service Advisor Tarvice helped me while I was in service center. Overall experience was good. More

by vijender
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 26, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

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