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Baron BMW

Merriam, KS

4.6
1,860 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,860 reviews

September 11, 2020

Baron BMW took my car and was so kind and courteous. My car came back today in great shape and I'm happy. I will continue to use this service department. More

by Ivan T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Sep 25, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

September 11, 2020

The staff at Baron BMW are friendly and knowledgeable. I have had great experiences with sales and service. They are true professionals and the consistency with which they perform is what keeps me coming b More

by Kerihall1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Bell, Mike the Finance Guy
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 11, 2020

The dealership is efficient and the staff are friendly, conscientious and professional. I’ve taken my car here for a number of years now. They have my records and history of service. They usually offer More

by Jeburnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 10, 2020

Not always a great experience:Marvin the manager over Not always a great experience: Marvin the manager over service is rude! I took my car in for service and upon leaving I received a paper with al More

by Figgyscatnip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvin, Jason Danley
Sep 28, 2020 -

Baron BMW responded

Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Clay Shafer General Manager cshafer@baronauto.com

Sep 28, 2020 -

Figgyscatnip responded

What a pathetic response. Thanks for admitting you put unsafe tires on my vehicle(I have it all in an email) I wish I had never emailed you. You’re customer service is so poor. You’re demeaning and condescending. You had absolutely no reason asking me to email you knowing you’d be that rude. I don’t recommend anyone deal with Clay Shafer, Isaac Nichols or Jason Danley in service. What a waste of time.

September 10, 2020

Excellent service and offered a loaner car while my car was being fixed. Everyone was friendly and the vehicle was finished and vacuumed has promised More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Sep 25, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 09, 2020

Dissatisfied. The service advisor was not eager to serve and I had specify issues, rather than them coming back after diagnosis. Though he helped in other things, but overall service appointment was disappo More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Stewart
Sep 28, 2020 -

Baron BMW responded

Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Clay Shafer General Manager cshafer@baronauto.com

September 08, 2020

25 words couldn’t even describe the level of appreciation I have for Baron BMW and Jason D my service advisor. I just LOVEE him More

by cwade750
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Danley
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 08, 2020

Ryan Debrecht Rocks! He got my car fixed quickly and always so helpful! He is a real asset to Baron BMW on Shawnee Mission Parkway! More

by UltimateDrivingMachine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

September 08, 2020

Our salesman contacted me immediately after showing interest...he was not pushy at all and very easy to deal with. The dealership was amazing and we had a great experience. They answered all our questi More

by cerikson2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rayhan
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 08, 2020

I was greeted by everyone who saw us. We were treated as important and felt welcomed. Matt took care of us from start to finish and answered all of our questions. If he did not know the answer, he went and More

by Scott W
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Coles
Sep 25, 2020 -

Baron BMW responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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