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Baron BMW

Merriam, KS

4.6
1,834 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,834 reviews

August 27, 2020

We just purchased a car from Barron BMW only to be told 2 months later that there were $1,500+ in mechanical repairs. When I questioned the Service Manager, 2 of the 5 repairs were covered under warranty. Af More

by Mike
Recommend Dealer
No
Employees Worked With
Sales Manager
Sep 04, 2020 -

Baron BMW responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Brandon Shannon bshannon@baronauto.com

August 27, 2020

Excellent, safe and efficient customer service. The new showroom and service center make it easy to socially distance. It is always a pleasure to pick up my clean car when serviced! More

by stephanies0521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 04, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 27, 2020

Jason was great. Great service and attitude. The Uber service worked great We used text messaging to keep current and that worked well for both of us. More

by Beth.soukup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 04, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

August 27, 2020

Travis did an excellent job on communication and clarity of what services were needed for my car. Very responsive and appreciated and I will be sure to reach out to him in the future. More

by Kristianlf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 04, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

August 27, 2020

Very clean, staff very friendly and helpful. I have nothing but great experiences when visiting Baron BMW. They are very concern about getting the problem fixed with your vehicle More

by Charton Garner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Stewart
Sep 04, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 27, 2020

Had both warranty work and routine maintenance done. Sales and service worked together for my satisfaction. Happy with the results. Both Shannon Brandon and Travis Davidson were very attentive and profe More

by Don Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson and Shannon Brandon
Sep 04, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 27, 2020

A good experience. No issues. I thought the price quoted for a used car pre-sales inspection seemed a little high, that’s all right. More

by Chuck Irvine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Sep 04, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

August 27, 2020

Baron the best dealer that I have ever had the pleasure of doing business with. Installed my instrument cluster and have the vehicle a very complete inspection. They followed up with a very comprehensive w More

by r2harleys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty
Sep 04, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

August 27, 2020

Excellent service by RyanWorked with him before for my Excellent service by Ryan Worked with him before for my wind shield Prompt and professional Not sure I can go on for a total 25 words More

by sbeeki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 04, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

August 26, 2020

Ryan at Baron BMW and everyone that works there was amazing today. Thank you for getting us in and out fast. Always nice working with the same people every time we come in for car service. More

by Crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan and two nice gentlemen that checked my car in.
Sep 04, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

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