
Baron BMW
Merriam, KS
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We just purchased a car from Barron BMW only to be told 2 months later that there were $1,500+ in mechanical repairs. When I questioned the Service Manager, 2 of the 5 repairs were covered under warranty. Af months later that there were $1,500+ in mechanical repairs. When I questioned the Service Manager, 2 of the 5 repairs were covered under warranty. After pushing more on why we were sold a car that needed so many repairs - and/or why we weren't informed prior to buying, the Service Manager responded "we must have missed a step". Had we known they were selling a car that would need instant repairs, we would have walked away. BMW Sales Manager refused to cover the repair cost and would only pay 50% on a broken car they sold us under good faith. Who would have thought you would have to take a car from Baron to another mechanic to check it out before purchasing??? More
Excellent, safe and efficient customer service. The new showroom and service center make it easy to socially distance. It is always a pleasure to pick up my clean car when serviced! showroom and service center make it easy to socially distance. It is always a pleasure to pick up my clean car when serviced! More
Jason was great. Great service and attitude. The Uber service worked great We used text messaging to keep current and that worked well for both of us. service worked great We used text messaging to keep current and that worked well for both of us. More
Travis did an excellent job on communication and clarity of what services were needed for my car. Very responsive and appreciated and I will be sure to reach out to him in the future. of what services were needed for my car. Very responsive and appreciated and I will be sure to reach out to him in the future. More
Very clean, staff very friendly and helpful. I have nothing but great experiences when visiting Baron BMW. They are very concern about getting the problem fixed with your vehicle nothing but great experiences when visiting Baron BMW. They are very concern about getting the problem fixed with your vehicle More
Had both warranty work and routine maintenance done. Sales and service worked together for my satisfaction. Happy with the results. Both Shannon Brandon and Travis Davidson were very attentive and profe Sales and service worked together for my satisfaction. Happy with the results. Both Shannon Brandon and Travis Davidson were very attentive and professional. More
Baron the best dealer that I have ever had the pleasure of doing business with. Installed my instrument cluster and have the vehicle a very complete inspection. They followed up with a very comprehensive w of doing business with. Installed my instrument cluster and have the vehicle a very complete inspection. They followed up with a very comprehensive written report. More
Excellent service by RyanWorked with him before for my Excellent service by Ryan Worked with him before for my wind shield Prompt and professional Not sure I can go on for a total 25 words Excellent service by Ryan Worked with him before for my wind shield Prompt and professional Not sure I can go on for a total 25 words More
Ryan at Baron BMW and everyone that works there was amazing today. Thank you for getting us in and out fast. Always nice working with the same people every time we come in for car service. amazing today. Thank you for getting us in and out fast. Always nice working with the same people every time we come in for car service. More