Baron BMW

Ryan at Baron BMW made my service and maintenance experience an easy, non-issue expencience. They take good care of me and my car. Very satisfied. experience an easy, non-issue expencience. They take good care of me and my car. Very satisfied. More

Joe always takes really good care of me and my car. He replaced my tire within 24 hours and talked to me throughout the process. replaced my tire within 24 hours and talked to me throughout the process. More

Baron BMW staff were very helpful they took the time to answer my husband and my own questions. Suzan the sales agent was very kind and I felt she was giving us honest advice. She also answered all our que answer my husband and my own questions. Suzan the sales agent was very kind and I felt she was giving us honest advice. She also answered all our questions and didn’t seem annoyed or bothered because we asked a lot. Thank you Suzan. More

Ryan did an excellent job working with us and keeping us updated on the status of our car. He was very professional and courteous. We were very pleased with the service we received. updated on the status of our car. He was very professional and courteous. We were very pleased with the service we received. More

Great! Quick and thorough. Will be back for future service. Oil change and checkup for future service. Appt setting was easy. Cleaned car as well service. Oil change and checkup for future service. Appt setting was easy. Cleaned car as well More

I have never been treated this way. I explained what was going on with my car and I feel like I got took. Thanks alot going on with my car and I feel like I got took. Thanks alot More

Paying full retail for repairs would make me think that everything would be done fairly quickly and they wouldn’t miss stuff on the diagnostic side. They took 2 weeks to finish basic stuff on my car, miss everything would be done fairly quickly and they wouldn’t miss stuff on the diagnostic side. They took 2 weeks to finish basic stuff on my car, missed a nail in my tire, so I turned right back around and had to leave the car for 3 more days. I will never go back to Baron BMW for service. High price + bad service = unacceptable. More

Do NOT trust Baron BMW. They have no integrity. They will rip you off. Labor rates are extremely high. They will charge you extremely high for what should be simple repairs. My advice, as someone who has bee rip you off. Labor rates are extremely high. They will charge you extremely high for what should be simple repairs. My advice, as someone who has been with this dealership for 1-2 YEARS now, they have absolutely no problem with souring a customer's relationship if they get to make a boatload of money off of them. In short, my experience with Baron BMW has been tumultuous. I've gone to them for years in order to repair my 2008 3 series and each time I've been subjected to the highest markups on simple service operations, incredible miscommunication and a distinct lack of integrity. The first mishap I can remember is when I took my BMW in for free recalls last winter. It was incredibly aggravating trying to find an availability but they assured me, it'll be a day long problem, no need to worry. I went in, dropped off my car. FIVE DAYS later, when I went back into pick up my car, they informed me that they never got a chance to work on it because there was a backlog and they were short-staffed or something. Then why would they even accept my car? Why did they not once let me know that my car was going to sit there for five days in their parking lot without being touched? In any case, I was so annoyed by the lack of decorum I ripped it away from their garage and vowed not to return. I really should have trusted myself. After extensive repairs to the car six months ago, they informed me that yet another thing was wrong with the engine. So I went in and tried to have my car repaired once again. I objected to the price but they assured me they could bundle in some other smaller and simple repairs (a leaking sunroof drain was disconnected) in order to make the astronomical labor cost worthwhile. (I was going to say labor rate but they never even told me how many hours they billed me for!) In any case, I relented. However, when I received the car back and the sunroof drain was still leaking and was STILL not fixed (a simple fix according to multiple sources online and the maintenance rep himself) I felt extremely misled and betrayed. I opened a line of communication with them immediately and told them of my concern. The rep backtracked and said, "I bundled it with the cost of FUTURE repairs not this repair." And obviously this was extremely frustrating to me because I had already spent a thousand dollars (a premium compared to market price, which they assured me was only high because of the labor cost) on this one repair alone. I can only assume that Baron BMW's bottom line is only benefitted to waive a small repair if I spent $2200 instead of a mere $1000. The manager was also brought in at this point and (paraphrasing) he basically said, "You should've gotten it in writing. There's nothing I can do." What an absolute lack of integrity. So here I am, out a thousand dollars, with future repairs to look forward to (which I had to decline on because of the ghastly cost of repairs) and a still leaking sunroof drain. I apologize for the ire but I would rate them 0 stars if I could. More

Enjoyed working with George and Patrick. Both of them were very helpful. They both are a great assest to BMW family. Thank you George and Patrick. were very helpful. They both are a great assest to BMW family. Thank you George and Patrick. More

Very good customer service travis was awesome got me in an out quick he was very polite. Good people skills and looks like he nows what he’s doing. He was 10/10 an out quick he was very polite. Good people skills and looks like he nows what he’s doing. He was 10/10 More