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Baron BMW

Merriam, KS

4.6
1,834 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,834 reviews

July 21, 2020

Not contactless had to interact with at least people Would not take on line or over the phone payment Had a text service rep several times for updates Your survey is Bad More

by paulgorup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ranfy
Aug 01, 2020 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

July 20, 2020

Sold me on a service contract ($$$), then turned me away when I asked for service (service notification not lit), and when I returned - the service contract had expired. No ethics here. I will never g More

by Lenexa64
Recommend Dealer
No
Employees Worked With
N/A Service Tech was great; sales guy not
Aug 01, 2020 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

July 20, 2020

Ryan Debrecht provided great customer service. He was extremely busy but took the time to focus on my needs. I felt appreciated which led to an enjoyable experience. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Jul 30, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

July 20, 2020

I am a customer at Baron BMW since 2009. They have taken care of my car maintenance and such. Their charges are fair. The facility is nice and clean. The staff has taken steps to make sure everyone is safe More

by Lexi
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 20, 2020

bad experience with them for a brake fluid service but did not reset the code notice light after service even after I requested strongly. too bad. More

by libenyi
Recommend Dealer
No
Employees Worked With
Randy
Aug 01, 2020 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

July 19, 2020

Efficiency, told it would be a one hour wait, it was Efficiency, told it would be a one hour wait, it was less. Good relationship. Friendliness, quality workmanship, explanation of work performed and fu More

by Netas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy and Joe Delaney
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 19, 2020

This was my first visit with the Service Department. All personnel were very attentive and courteous. I happen to hit the right Saturday as well, as it was their monthly customer appreciation event. More

by Dnahajzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 19, 2020

In and out in a jiff and treated with professionalism and warmth, thank you for the complementary beverages and car wash, I really needed one! More

by 14ejb703
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 19, 2020

True mark of what the BMW experience is all about. Always a pleasure to visit Baron BMW. Look forward to a future upgrade to my models and will be my first stop. More

by Vex00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 17, 2020

I have received good advice and good service. There is clean environment In the office. Everybody wears a mask, and follows the policy of physical distancing during the pandemic. More

by zhoulong
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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