
Baron BMW
Merriam, KS
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Ryan, is an awesome Serviceman! I called and described my issues and he got me in right away! Prompt, professional service from the whole team issues and he got me in right away! Prompt, professional service from the whole team More
Randy did great explaining things to me and was very helpful and polite. Lola, my car was very clean when I got her back! I would definitely work with him again! helpful and polite. Lola, my car was very clean when I got her back! I would definitely work with him again! More
Great. Dante was very professional. Probably one of the best Sales person I have dealt with. Very pleased with the purchase and my car. Would definitely recommend. best Sales person I have dealt with. Very pleased with the purchase and my car. Would definitely recommend. More
My service experience was exceptional. I dropped off and picked up a loaner in under 15 minutes. My car was ready a few hours later and again, had a quick and easy experience. picked up a loaner in under 15 minutes. My car was ready a few hours later and again, had a quick and easy experience. More
Baron BMW did a phenomenal job of exceeding my expectations! The loaner car was great! The work was done to satisfaction and done on time. expectations! The loaner car was great! The work was done to satisfaction and done on time. More
Service department is first class all the way through the repair process. Service advisor kept us promptly informed of time frame of services as well as associated charges. Baron BMW Service is a first class repair process. Service advisor kept us promptly informed of time frame of services as well as associated charges. Baron BMW Service is a first class operation More
Randy helped me out on this visit. He was always friendly and made sure to keep me up to speed on all the details. He helped get things fixed under the warranties and went above and beyond to make sure every and made sure to keep me up to speed on all the details. He helped get things fixed under the warranties and went above and beyond to make sure everything was right by keeping my car longer to do so. Just wish the parts were a little cheaper, but then again who doesn’t. Top notch service all around. More
Bad communication, parts not in though told they were. I needed to have my windshield replaced. Called in and then they texted me the quote. Told me all parts were in, so when could I come in - I offered t I needed to have my windshield replaced. Called in and then they texted me the quote. Told me all parts were in, so when could I come in - I offered the next day, but they pushed it to Monday and to be there as close to 7 a.m. as possible. Car was there at 7 a.m. Car would be ready Tuesday morning. When I heard nothing by Tuesday afternoon, I texted. Missing a part and it might be shipped that night. Wednesday, crickets. I finally texted at 1:00 on Wednesday asking if the parts were in and if not, could I come get my car until they are. Parts were in, but no technician to install it. Finally Thursday at noon, I get a text that it is finished, but needs to sit until 3:00 before I can pick it up. In addition, I have asked repeatedly for them to address me in the texts and email since it is my car, my number and my email. Have been told they would change it, but I still get the texts to my husband - who drives an Audi. His service doesn't take this long, maybe I should have bought the Audi and they would probably address me by name, not his. More