Baron BMW
Merriam, KS
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We have bought several cars from Baron. We always have a great experience! JT is fantastic and always works so hard to get us the best deal!! Jess makes the finance easy and fast! We always have a great experience! JT is fantastic and always works so hard to get us the best deal!! Jess makes the finance easy and fast! More
From the beginning since I’ve purchase my car. The people there are nice, but what salesman aren’t? They want to make you think you’re their friend or will do what ever it takes to make you happy The people there are nice, but what salesman aren’t? They want to make you think you’re their friend or will do what ever it takes to make you happy dp you can buy. Once you’ve gotten in the service there is terrible. From the times I needed towing from a flat tire. To the tow guy breaking some parts on my car and barons bmw upper people tells the people working with me, (trying to resolve my problem) to not help me or get into it. so from there I had no clue what to do. Especially when ever you have problems or wanting help they are not willing to call back. From dropping my car off to get my tires fixed through warranty and windshield. Called and texted all the above asking them to call me back for more information on what I can do. It doesn’t matter who and how many message I would leave for someone to call me back. They haven’t once called me back. For my windshield it would be 2-3 months of contacting them. So I just had to make an appointment to come in. Once I arrived for my appointment I spoke to a very nice man name Andrew saying that my windshield isn’t going to be covered under warranty. The cracked line in my windshield have been bothering me from the glare from the sun and it hurts so I wanted get it replaced asap. To find out if I our windshield crack is over 6 inches and you don’t have prove of it being less than 6inches than warranty is useless. From what I know a crack windshield is a crack windshield. So I don’t get it. Sold me a bunch of the same warranty so be careful they really don’t give a xxx about you. I see different management come and go at this place. Ive being going to this place for servicing since day one. Heard BMW south treats you better but never went because I thought I like Barrons bmw.From the experience from the beginning my first experience with them is me trying to buy a Supra but the judged my friend on how he looked so we walked away from the sale.to now I gave them another try and bought a G80 M3 .It’s not very consistent or professional. It’s been a year of this. So if you’re buying a car from this place I wish you the best luck. I hope they take care of you better than you what they been doing for me. It could also be my age. More
I am disappointed in the level of service in the service department. Although my service rep, Clinton, was very kind, I was disappointed how my first service appointment with BMW went. I had damaged a t department. Although my service rep, Clinton, was very kind, I was disappointed how my first service appointment with BMW went. I had damaged a tire and needed it replaced as I was leaving town. I left my car for nearly a week at the dealership. When I returned, the repair had not been completed due to lack of communication. It was simply putting a new tire on. Also, when I arrived to pick up the car, I was told that it was being cleaned up and they would bring it out. Upon delivery of my vehicle, they did not wash it or clean it up. It had been out in the rain all week. It looked terrible. As someone who washes their car regularly and keeps it garaged, I was disappointed that BMW would bring a car to a customer like this. I am a previous Lexus owner and loved their high quality service. I expected the same from Baron BMW, however, that is not the case. Again, my service advisor was kind, but the overall level of service was lacking. More
I called the week before to get an appointment for an oil change and to get my recall fixed on my car. The lady, II called the week before to get an appointment for an oil change and to get my recall fixed o change and to get my recall fixed on my car. The lady, II called the week before to get an appointment for an oil change and to get my recall fixed on my car. The lady, I spoke to said the recall was not available yet. When I got to my appointment my service person Matthew told me the part had to be ordered and it took two days. Which she would’ve had two days to order the part and I could’ve had my oil change done and the recall done at the same time which would’ve been ideal. More
I couldn’t be more pleased with Matt at Baron BMW. He was so helpful, kind and professional and this is why I always bring my X3 there for all work. He was so helpful, kind and professional and this is why I always bring my X3 there for all work. More










