Baron BMW

Uncaring deceptive sales, nice building, good service For service, I would recommend. For purchasing I would avoid Baron, sales staff top to bottom epitomizes all things BMW has a bad reputation for - sl For service, I would recommend. For purchasing I would avoid Baron, sales staff top to bottom epitomizes all things BMW has a bad reputation for - sleazy, max profit at any cost, arrogant. More

Oil change and service Baron does a great job servicing my BMW. John Strode is very helpful and did everything he could to make my service fit into my schedule. Very friendl Baron does a great job servicing my BMW. John Strode is very helpful and did everything he could to make my service fit into my schedule. Very friendly people and everyone was very helpful. I would definitely recommend them for BMW service. More

Terrible in every way Avoid this dealership. Terrible customer service. Hateful staff. Only here because of recall service. Several recalls over the years. Do not use t Avoid this dealership. Terrible customer service. Hateful staff. Only here because of recall service. Several recalls over the years. Do not use this dealership. This place never changes. More

Very poor customer service! They will try to rob you! DO NOT GO TO BARON BMW! Very poor customer service. I have a 2013 BMW X3. These models have a timing chain issue. Instead of fixing just the timing ch DO NOT GO TO BARON BMW! Very poor customer service. I have a 2013 BMW X3. These models have a timing chain issue. Instead of fixing just the timing chain (approximately 3K), they quoted me 13K for an engine rebuild! There is no way my engine is completely damaged. Once I received the error message on my dashboard I pulled over IMMEDIATELY & had the car towed to Baron. I keep on top of my oil changes and oil level. Another shop quoted me a little over 3k to fix the timing chain. BARON WILL RIP YOU OFF! The service adviser NEVER even spoke to me over the phone. He sent the quote through text message. I called him to talk to him about why I suddenly need an engine rebuild and he never called me back. My husband had to drive to the dealership just to speak with someone. More

Wishy-washy sales department and sales manager This is the worst dealership ever they lie and once they’ve sold you a car they don’t care about you afterwords My wife and I leased a car in Decem This is the worst dealership ever they lie and once they’ve sold you a car they don’t care about you afterwords My wife and I leased a car in December and now we are $15,000 upside down will never ever set foot in this bad dealership again More

Don't trust them Future buyers beware! Their finance department will try to rip you off with lots of lies and the general manager will back them up. Do not trust thei Future buyers beware! Their finance department will try to rip you off with lots of lies and the general manager will back them up. Do not trust their words and do your research before you buy cosmetic and maintenance programs with them. While I was buying my car the finance manager offered/insisted me to buy a maintenance program & cosmetic program and told me I would be covered for 5 years maintenance for 2625 dollars and if I don't buy this I would be spending around 5.000 dollars(later on I called their service department and asked average cost annually would be 500-600 dollars so you do the math). Also, I realized maintenance is for 3 years, not 5 so went back there on day two to cancel and the finance manager told me I can't cancel and even if I can cancel my interest rate would go up.... -shady here- I said it is okay I can use my bank's rate then he was like okay he will call me and never called me back so waited a couple days then went back there again and the finance manager told me I do not have any options to cancel but they can extend another year free and I accepted. I tried to cancel these programs but they refused my request. I emailed the GM on day 5 and never got any response back. Later on, I emailed him(GM) again sharing my experience and want to cancel my programs, guess what he says... I had 5 days window to cancel and instead of canceling I accepted to extend another year which is not true because their finance manager told me I don't have any option to cancel. So they delay your cancellation request and lie, then after cancellation periods ends they say sorry you didn't cancel within the 5-day window. Such unprofessional managers. More

Buyer beware Purchased a 2018 bmw after bringing it home had hail damage no disclosure. Window chip and doors had damage. Salesman said they would fix it called th Purchased a 2018 bmw after bringing it home had hail damage no disclosure. Window chip and doors had damage. Salesman said they would fix it called them and saleman was gone and the manager will not fix it. I am hoping they will realize that this is not fair and complete the work will update if anything changes More

Sold the car right out from under me too. BEWARE I called to check status of a vehicle. I live out of state. The vehicle I wanted was available. I sent them the credit app 1st thing in the morning. I called to check status of a vehicle. I live out of state. The vehicle I wanted was available. I sent them the credit app 1st thing in the morning. I was told a finance guy would call. I also inquired about shipping as I live out of state, i wanted the car. They ran my credit, then I hear nothing..... I get a text from Josh Emmons, very busy here, another walked in. I will get back with you soon. Well 4pm rolls around and Josh finally takes time to call me back, let me know he had my credit info, but the vehicle is not longer there. Wants to put me in another. I hung up. I hate dealership xx, all you had to do was run the credit in a few minutes and it would have all been done. But Crappy Customer Service wins again. I will never try to buy from these bozo's. They ran my credit, dinged it, and wasted my time. I am sure no one cares about that. If you are an outta state buyer, Do not waste your time with these guys, they will waste yours. More