Baron BMW
Merriam, KS
Filter Reviews by Keyword
By Type
Showing 2,094 reviews
Matthew Cannon was my service advisor. He was helpful and pleasant. I had a coupon for an oil change. I have had so much trouble at Take 5 oil change, that I felt I needed to go to the dea He was helpful and pleasant. I had a coupon for an oil change. I have had so much trouble at Take 5 oil change, that I felt I needed to go to the dealer to ensure it was done correctly. Actually my husband didn’t give me a choice after what I just experienced. (This last oil change at Take 5 has resulted in me having to incur nearly $1000 in damages, and they are not taking responsibility, nor are they allowing me to view the footage that they say proves they are not at fault. The problem is that they didn’t screw my skid plate back on after the oil change that they didn’t finish because they didn’t have the correct filter. Like why the xxxx would I partially unscrew the skid plate that I didn’t even know was there or that had to come off for an oil change? ) Anyway, Baron was good today. I got an oil change and an alignment, and didn’t mind waiting because I brought my laptop and was able to work. He told me it would be 3 hours, but they had me done in 2 1/2, including free car wash. They even cleaned my all season floor mats! That was nice, because I hadn’t cleaned the salt crap off of them after winter. Matt even matched the price of the alignment to another service center’s price. I will always go to the dealer from now on for maintenance. Honestly, it wasn’t even more expensive, in fact it was less than half the price. More
Very easy to work with. My advisor was so helpful and such a pleasure He helped sync my phone and showed me how to find things I was unaware of. He took his time and was tr My advisor was so helpful and such a pleasure He helped sync my phone and showed me how to find things I was unaware of. He took his time and was truly a gentleman. More
I was told that I needed new spark plugs and a new set of brakes. When I took my car to another dealer they said that my car is completely fine and doesn't need any of the repairs. brakes. When I took my car to another dealer they said that my car is completely fine and doesn't need any of the repairs. More
I went to baron bmw thinking I had made an appointment at 10 but I made it for the south bmw. Luckily they were able to take me. Cooper Bratcher was my advisor and he was excellent. From the start to the end 10 but I made it for the south bmw. Luckily they were able to take me. Cooper Bratcher was my advisor and he was excellent. From the start to the end he kept me informed how long it should take when they car to start working on it and when it was done. Told me there were no problems and nothing else needed to be done. He did his job over and beyond. I rate him a 10 and hope when I go for service I get him again. More
Service Representative Clinton Wong was very helpful with check in and again during service appointment and afterwards. My bmw was serviced as needed. It was left clean and ready to drive away. check in and again during service appointment and afterwards. My bmw was serviced as needed. It was left clean and ready to drive away. More











