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Baron BMW

Merriam, KS

Overview
Reviews
4.6
1,836 Reviews
Call Dealership (913) 722-5100
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9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,836 reviews

April 24, 2024

Nice environment. Luke Johnson, my Service Advisor is definitely knowledgeable and kind with excellent customer service. More

by Lmotley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Johnson
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Apr 27, 2024 -

Baron BMW responded

It's fantastic to hear that you had a great experience and that Luke provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 22, 2024

The professionalism was wonderful . We will definitely be sending referrals. Thanks for the great experience. More

by Ddwallace1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Dawson
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Apr 24, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 22, 2024

Like was great as usual! He explained everything very well. The service was quick and on time. Thank you. More

by Tskilling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Apr 24, 2024 -

Baron BMW responded

It's fantastic to hear that you had a great experience and that Luke provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 20, 2024

Great service representative Ryan A. He was professional, knowledgeable and very friendly. The service was timely and our X3 was returned clean with all maintenance items completed wi More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
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Apr 24, 2024 -

Baron BMW responded

That's fantastic to hear about your positive experience with Ryan! We're glad he provided you with professional and knowledgeable service while also being friendly. It's great that you found the service timely and the X3 returned clean with all maintenance completed without any pressure tactics. We look forward to assisting you with the brake upgrades later this year.

April 19, 2024

I didn’t find the sales team at this dealership to be very responsive as several texts and emails went unanswered. Kind of weird to feel like I was chasing them to buy a vehicle, so I bought a car elsewh More

by drcox33 - Baron BMW
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Do not recall
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Apr 20, 2024 -

Baron BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 04, 2024 -

Baron BMW responded

Thank you for sharing your experience with us. It's disappointing to hear that you found our sales team to be unresponsive, and I apologize for any inconvenience this may have caused you during your vehicle purchase process. Your feedback is invaluable, and I would like to use your case as a learning opportunity to ensure better responsiveness in the future. If you could please contact me, I would appreciate the opportunity to discuss this matter further. Nick Bozinos nbozinos@baronauto.com

April 18, 2024

I appreciate that the service team is on time, I received a friendly welcome, and the finished my service in less time than estimated. More

by Karendennismaginn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Apr 20, 2024 -

Baron BMW responded

It's great to hear that you had a positive experience with the service team! We always strive to be punctual and provide a friendly welcome to all our customers. It's fantastic that we were able to complete your service in less time than estimated, ensuring your convenience. We're here to provide excellent service every step of the way!

April 15, 2024

Baron was able to diagnostic all issues that could not be found before on my car. My car drive like new as they did a pretty good job fixing all of them. More

by Ivan.tatchim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
Report | Print
Apr 17, 2024 -

Baron BMW responded

That's fantastic to hear that Baron BMW was able to diagnose and fix all the issues with your car, resulting in a noticeable improvement in its performance! We're here to help and ensure your satisfaction with our service.

April 14, 2024

Great Customer Service and honor their afternoon rate. My service representative was nice and kind with helpful information. More

by Yvetterichards310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 16, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

Expeditious and attentive service with all my requests fulfilled thanks to Luke for a great outcome. I will return in the future. More

by deanatstan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Report | Print
Apr 16, 2024 -

Baron BMW responded

It's fantastic to hear that you had a great experience and that Luke provided expeditious and attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 12, 2024

Great team! So courteous and make the customer feel special. I really like the web site. I can make appointments, ask questions, get results from the vehicle More

by Sanmorts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Apr 13, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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