Baron BMW

I took my late husbands car in for a regular service maintenance. Andrew Strahl my service advisor was very nice and went above and beyond to help me. maintenance. Andrew Strahl my service advisor was very nice and went above and beyond to help me. More

Did not set expectations for length of time needed for service. Thought I was getting an oil change that would take about 2 hours but when I got there they said I needed a 20000 mi service that ended up t service. Thought I was getting an oil change that would take about 2 hours but when I got there they said I needed a 20000 mi service that ended up taking 7 hours and cost 1500.00. I talked to the manager when I picked it up to express my frustration. He listened but didn’t seem to care much about what I had to say. My whole point really was that I would expect BMW to want customers to have a positive experience instead leaving feeling totally frustrated. I tried to make it clear that my problem was not with Ryan but with the system they use to determine service needed and communication from the point of making an appointment. More

My service advisors have always been very accommodating. The work on my Z4 is reliable. The work on my Z4 is reliable. More

Very professional and attentive dealership while not being pushy. Everyone we dealt with was professional and friendly. Our Client advisor was Dante Dawson and he did a great job. being pushy. Everyone we dealt with was professional and friendly. Our Client advisor was Dante Dawson and he did a great job. More

The staff was friendly and helpful. Regular maintenance checks are never fun, but the team made it a great experience. Regular maintenance checks are never fun, but the team made it a great experience. More

They are very attentive and kept me informed about the status of my service regularly. status of my service regularly. More

Tanner was a great service advisor and didn’t try to get me to purchase something I didn’t need. Austin made sure my car was clean after my service appointment. I appreciated both of them! me to purchase something I didn’t need. Austin made sure my car was clean after my service appointment. I appreciated both of them! More

From pulling in the drive, to picking our car up the service was great. Patrick was very knowledgeable and thorough explaining our issue throughout the process. service was great. Patrick was very knowledgeable and thorough explaining our issue throughout the process. More

Great Dealership. Always get great service when taking the car(s) in for maintenance or any recalls. Always get great service when taking the car(s) in for maintenance or any recalls. More

I worldview given two stars but Zach, the service manager who worked his way up, is a ROCKSTAR. Explained every detail of the diagnostics and was very patient with me. I can't say the same for the service ad who worked his way up, is a ROCKSTAR. Explained every detail of the diagnostics and was very patient with me. I can't say the same for the service advisor. Very kind and responsive in written communication before I picked up the car. Condescending in phone communication. They must not record outgoing calls for training purposes. Zach, however, has a tough job and works it with great finesse! More