Baron BMW

2 different times we had an appointment for a service on our BMW for paint repair. Both times the service was not completed. We don’t live close to the dealership so it’s very frustrating and we expected mo our BMW for paint repair. Both times the service was not completed. We don’t live close to the dealership so it’s very frustrating and we expected more from owning a high end car like this. More

I used Baron BMW to repair my 2018 430i. Not only did they refuse a loaner vehicle but they also did not fix my properly after spending close to 15 days at their repair facility. I now have Not only did they refuse a loaner vehicle but they also did not fix my properly after spending close to 15 days at their repair facility. I now have to take my vehicle to BMW of South KC to have it fixed property and advise anyone reading this review to do the same. More

The buying experience was smooth our sales rep Chelsea came through for us we originally came to view a used X5 but it wasn’t going to work out so she searched the system and found us an X1. We took it fo came through for us we originally came to view a used X5 but it wasn’t going to work out so she searched the system and found us an X1. We took it for a test drive and fell in love with it (even with the big dent in the lower bumper grille!) Asked if we could make the deal work for a flat price she was unsure but did her due diligence to at least asked and guess what?! Approved. Quick and easy closing process and I was on the road less than 2 hours after the test drive. Truly great service all the way up the chain of command. I couldn’t be more impressed and will return for any car buying needs in the future. More

They lack ability to return calls after 3 communication requesting a call back. Poor service. requesting a call back. Poor service. More

I think this dealership is one of the best BMW dealerships in the Kansas City area. dealerships in the Kansas City area. More

Everything from the trade in process to signing the papers to pickup of the vehicle was simple and stress free. I didn’t feel pressured to buy and Josh (JT) answered all my questions. He was very commu papers to pickup of the vehicle was simple and stress free. I didn’t feel pressured to buy and Josh (JT) answered all my questions. He was very communicative and helpful. I’d recommend both him and the dealership. Nice work. More

Bought a car once/ 3 series from this dealer several years ago , but now they are difficult to approach or negotiate to make a deal , I checked 2 cars there and when trying to negotiate was told their years ago , but now they are difficult to approach or negotiate to make a deal , I checked 2 cars there and when trying to negotiate was told their price is not negotiable , also service department customer service is poor More

Easy to schedule online, great service experience! My vehicle had an unexpected recall and Baron quickly had me in a loaner and out the door. My vehicle had an unexpected recall and Baron quickly had me in a loaner and out the door. More

I called to make an appointment the person that was on the line could barely speak English. He could not find any information on my car found things from years ago, but not my current car so I just drove the line could barely speak English. He could not find any information on my car found things from years ago, but not my current car so I just drove to your dealership once I got directly to your dealership. Your service tech were polite, pleasant, and fast responsive time. They got my car and got my car out and I’m happy. More

Customer service is not what it used to be. be at Baron. I was very disappointed. I had to make three phone calls to learn the status of my car. I have purchased two cars from Baron but when my be at Baron. I was very disappointed. I had to make three phone calls to learn the status of my car. I have purchased two cars from Baron but when my warranty expires. I service my car elsewhere. I was told my car would be ready in the morning. My contact Virgina failed to tell me she would be off the next day. If I had not called at 3:00pm, I doubt if someone else would have contacted me. I was put on hold for 15 minutes, I finally hung up. More