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Baron BMW

Merriam, KS

Overview
Reviews
4.6
1,834 Reviews
Call Dealership (913) 722-5100
View Awards

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,834 reviews

October 31, 2023

I was able to get in quickly. They were very accommodating to my time and schedule. Great price for the service. More

by jsgibbs1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Nov 02, 2023 -

Baron BMW responded

It's great to hear that you were able to get in quickly and that Baron BMW was accommodating to your time and schedule. Additionally, receiving a great price for the service is a positive aspect of the experience. Your positive feedback is much appreciated!

October 25, 2023

Collin helped me out. Way better customer service. He listen. No pressure. Got me in and out within an hour. More

by voodoochild2k9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Oct 31, 2023 -

Baron BMW responded

It's great to hear that Collin provided you with excellent customer service, attentive listening, and a quick and efficient experience at Baron BMW. Customer service is an important aspect of any business, and it sounds like you had a positive interaction. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

The process was seamless with zero hassle. Nick Bozinos was very professional and knowledgeable in all aspects of the car buying process. I highly recommend Baron and Nick in your vehicle buyi More

by Warrick Hightower
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bozinos
Report | Print
Nov 04, 2023 -

Baron BMW responded

It's wonderful to hear that your car-buying process with Baron BMW and Nick was seamless and hassle-free. Having a professional and knowledgeable salesperson can make a significant difference in the overall experience. Thank you for your recommendation. Enjoy your new vehicle and happy driving!

October 20, 2023

Everything was good today. Just got oil changed and went well. Justin was pleasant to work with. More

by beckymclain
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirk
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Oct 24, 2023 -

Baron BMW responded

We are glad to hear that everything went well during your oil change and that Justin was pleasant to work with. Smooth and positive experiences like this can make vehicle maintenance hassle-free. We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Collin was a great service advisor. He made sure what really needed to be done was addressed in a timely manner. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Report | Print
Oct 21, 2023 -

Baron BMW responded

It's great to hear that Collin was a great service advisor and ensured that only the necessary service was addressed in a timely manner. Efficient and effective service advisors are valuable in making sure your needs are met promptly. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 14, 2023

Justin did a great job, very professional. No issues with the process, would recommend to anyone More

by moweryrehab
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 17, 2023 -

Baron BMW responded

We're thrilled to hear that Justin did a great job and provided a professional service. Your recommendation means a lot to us, and we're here to assist anyone who needs our help. Thank you for choosing us, and we look forward to serving you and others with the same level of excellence!

October 13, 2023

Helpful and courteous staff. Thorough explanation of repairs needed and associated charges. Updates given on time estimate for car to be done. Nice waiting area. More

by csfarmchicCindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 17, 2023 -

Baron BMW responded

Thank you for sharing your positive experience with us. It's great to hear that the staff was helpful and courteous and that you received a thorough explanation of repairs and updates on the time estimate for your car. Providing clear communication and a comfortable waiting area is important to us, and we're here to continue providing excellent service for all your future needs. Thank you for choosing us!

October 13, 2023

Justin at Baron was great and served all my BMW needs. Great service and very professional. More

by mcobu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirk
Report | Print
Oct 17, 2023 -

Baron BMW responded

We're thrilled to hear that Justin at Baron BMW took care of all your BMW needs and provided great service with professionalism. Your satisfaction is important to us, and we're here to continue serving you with the same level of excellence. I Thank you for choosing us!

October 12, 2023

Friendly and very transparent about your service needs. Easy to deL with and only repair what is needed. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Report | Print
Oct 14, 2023 -

Baron BMW responded

It's wonderful to hear that you found our team friendly and transparent about your service needs, making it easy to deal with and only repairing what is necessary. Transparency and efficiency in service are qualities that customers truly appreciate. Thanks for sharing your thoughts!

October 12, 2023

I was incorrectly told that my brake fluids needed to be replaced. However they were not due for replacement for another 4-5 months. I know this because the services that were performed were not properly lo More

by jchanyaem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tarence
Report | Print
Oct 17, 2023 -

Baron BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Baron BMW responded

Thank you for your feedback about the incorrect recommendation for brake fluid replacement and the issue with the car's computer not being properly updated after service because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Zach Smith Service Manager zsmith@baronauto.com

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