Back

Baron BMW

Merriam, KS

4.6
1,834 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

Directions

By Type

Showing 1,834 reviews

October 12, 2023

Lost my keys and took them two days to arrange for new key and then service the car. What a mess More

by dpatel22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Oct 17, 2023 -

Baron BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Baron BMW responded

Thank you for your feedback about the issues you faced with losing your keys and the delay you expereinced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Zach Smith Service Manager zsmith@baronauto.com

October 10, 2023

Very nice waiting area. Took about as long as I expected. Collin was very helpful. More

by Jmoylan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Oct 11, 2023 -

Baron BMW responded

It's fantastic to hear that you had a great experience and that Collin provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

I called and spoke to Ryan Bell about a preowned BMW on their lot. After what was initially a good conversation, he said he would get some additional information for me and text it to me. He told me they w More

by lumpen.furious
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Bell
Oct 17, 2023 -

Baron BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Baron BMW responded

Thank you for your feedback about the disappointing experience you had with Baron BMW because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Brandon Shannon Sales Manager bshannon@baronauto.com

October 06, 2023

I’ve purchased many cars over my nearly 50 years of driving and it was probably the best buying experience to date and was 500 miles away from home. More

by Bill Paszek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
Oct 10, 2023 -

Baron BMW responded

It's truly remarkable to hear that your recent car-buying experience, which was 500 miles away from home, stands out as one of the best in nearly 50 years of driving and purchasing cars. Enjoy your new vehicle, and safe travels!

October 03, 2023

I did not have an appointment but I was greeted soon after I arrived and was told they would work me in. Quickly they worked up an estimate for work to be done. Unfortunately I wasn’t up to laying out $ More

by Photoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 05, 2023 -

Baron BMW responded

It's great to hear that even though you didn't have an appointment, we were accommodating and worked to provide you with an estimate promptly. While the cost of the window gasket repair might have been higher than expected, it's important to have transparency in the estimation process. Your understanding and appreciation for our time and effort in providing the estimate is a testament to your positive approach. Thank you for sharing your experience!

October 02, 2023

Very friendly, professional and knowledgeable staff. They go out of their way to accommodate you while your car is being serviced or repaired and are very thorough with their inspections and keep you w More

by girlwegotthis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LUKE
Oct 04, 2023 -

Baron BMW responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that we went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

October 02, 2023

Collin was great! Everyone was super nice and took good care of my vehicle and answered all my questions! More

by MaryRaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Oct 03, 2023 -

Baron BMW responded

You just made us smile to see those Five Stars! Thank you so much! We are excited that Collin provided you with a great service experience! We appreciate your business and look forward to assisting you in the future.

September 28, 2023

Another wonderful shopping experience. Much anticipated special order arrived!!!! JT made the building experience easy and understandable. The real thing is even better. So excited to g More

by dfergusonncy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Thomas, Jess Wehri, Tyler Graf
Oct 03, 2023 -

Baron BMW responded

Congratulations on your new vehicle! We are thrilled to hear that JT and Jess provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.

September 28, 2023

Expensive, as expected for BMW, but over the years I’ve always gotten great service from Baron. Tanner was very attentive to the things I needed while getting my car fixed. More

by sclinton77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Oct 03, 2023 -

Baron BMW responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Tanner went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 27, 2023

Excellent CS. Crissean Williams was very knowledgeable and respectful of my time. Reggie ( Finance manager) had all paperwork in order and ready to go. More

by Antoine M. W. Sr.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crissean Williams, Reggie
Sep 29, 2023 -

Baron BMW responded

Congratulations on your new vehicle! We are thrilled that Crissean and Reggie provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

...
38
...