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Baron BMW

Merriam, KS

4.6
1,859 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,859 reviews

September 18, 2021

Ryan DeBrecht in service department was great to work with and very knowledgeable. Will work with him again in the near future to finish work needed. More

by formula_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
Sep 21, 2021 -

Baron BMW responded

Thank you for your kind words for Ryan! We thank you for your business and look forward to your next visit!

September 06, 2021

The experience was great, very welcome, professional they make me feel like home, al definitely recommend too al my friends and families Baron BMW is the best More

by Galo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
Sep 07, 2021 -

Baron BMW responded

Thank you, Galo, for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 02, 2021

My service person never answers the phone!! Frustrating!! Wouldn’t offer loaner car ! Not sympathetic at all . I am single with one car!! My car was there for almost 10 days .spent 3,000 More

by Srothcoshirley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chealsa
Sep 03, 2021 -

Baron BMW responded

Thank you for your feedback about your overall experience with our service department that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager gshaw@baronauto.com

September 01, 2021

Well this place is the bomb. It is sooo nice and first class service. They are fast and efficient as well.÷Eveeyone is very nice. More

by Danny27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 03, 2021 -

Baron BMW responded

Thank you Danny for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 01, 2021

I was impressed with how quickly I was greeted, how often I was updated on progress, and the clean/comfortable area I waited in. I was super impressed with the counter gal, Chelsea. She was perky, helpful, f More

by Joanmwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I just remember Chelsea.
Sep 03, 2021 -

Baron BMW responded

Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Chelsea. Please let us know if we can ever assist you again in the future!

September 01, 2021

Everyone was extremely knowledgeable and eager to please. They answered all my questions and helped me through the process. I might also note that they were clean cut, dressed well and well groomed. The whol More

by Julievonfeldt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ and Jess the finance guy
Sep 03, 2021 -

Baron BMW responded

Thank you for your kind words for our team! We are thrilled that we provided you with an enjoyable experience. Thank you for your business and look forward to your next visit!

September 01, 2021

A very pleasant and easy experience. Satisfied with time spent, customer service and state of the facilities and the vehicle purchased. Would shop here again. More

by Ndav
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Comstock
Sep 03, 2021 -

Baron BMW responded

Thank you! We are thrilled that you had a great car buying experience!

September 01, 2021

My salesman was Matt. He was excellent. He was patient. And went out of his way to make sure I got my rental back and got my car picked up. He was genuine and kind. I highly recommend him. More

by abeisel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Coles
Sep 03, 2021 -

Baron BMW responded

Thank you for your kind words! We are so glad Matt provided you with an excellent experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!

September 01, 2021

The salesperson Crissean was patient and very helpful with choosing the beat vehicle for my needs. Great place to pick when purchasing your next car or suv. More

by achiasc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crissean
Sep 03, 2021 -

Baron BMW responded

Thank you for your kind words for Crissean, we appreciate it! We are very happy to hear that we were able to provide you with a great car buying experience! Thank you for the recommendation!

August 31, 2021

Chelsea is wonderful to work with. She took my concerns seriously and provided the right service quickly at a fair price. I’m very happy with the service I received today at Baron. More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 31, 2021 -

Rob responded

Definitely will consider Baron my first choice for future service on my BMW

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