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Baron BMW

Merriam, KS

4.6
1,859 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,859 reviews

August 31, 2021

Went in for a $49.99 oil change & left with a $1,250 bill. They “found” a oil leak & showed me a couple of pictures. I pointed out that those were stock xxxxxxnot of my car. Any way, I felt like I was More

by dmgroves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea
Sep 03, 2021 -

Baron BMW responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager gshaw@baronauto.com

August 30, 2021

Joshua was helpful, friendly and accessible. He helped us build a great SUV and kept us up to date on its arrival. This was the easiest lease experience we’ve had! More

by Leigh Rode
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Thomas
Aug 31, 2021 -

Baron BMW responded

Thank you, Leigh, for your kind words for Joshua! We thank you for your business and look forward to your next visit!

August 30, 2021

John and Tyler were great to work with on my latest BMW purchase. I’ve been very pleased with the vehicle and the service I received through the buying process. I will definitely recommend Baron BMW to o More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Naegele
Aug 31, 2021 -

Baron BMW responded

Thank you, Phil, for your kind words for John and Tyler! We thank you for your business and look forward to your next visit!

August 29, 2021

They tried to take advantage in price with my wife as she doesn’t know much about cars and was taking my car in for me. I will never come back. More

by Dillon Blain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea
Aug 31, 2021 -

Baron BMW responded

Thank you for your feedback about your wife's experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Greg Shaw Service Manager gshaw@baronauto.com

August 28, 2021

Ryan was polite and quick. Even at the end of the day he kept his composure under pressure from multiple clients. The facility was clean and we'll kept. More

by Jamey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 31, 2021 -

Baron BMW responded

Thank you, Jamey, for your kind words for Ryan! We thank you for your business and look forward to your next visit!

August 27, 2021

Took my car in for service even though it was bought from Carvana and got incredible service. They took care of the entire warranty claim with Carvana and had me back on the road ASAP. More

by LiquidArmor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Aug 31, 2021 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 26, 2021

Great! Sales associate! Friendly and knowledgeable! Positive experience! Kept me updated on car arrivals. More

by Mhockman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crissean
Aug 27, 2021 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 26, 2021

Service was quick and friendly with no pressuring. Clean waiting area with nice complementary drinks while you wait. I'll definitely be coming back for all my services. More

by jorgearivera1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 27, 2021 -

Baron BMW responded

Thank you, Jorge, for your kind words! We thank you for your business and look forward to your next visit!

August 26, 2021

Chelsea provided top-notch service. She made sure everything was done timely and in a professional manner. She was great to work with, and presents a highly professional image. More

by Kent B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 27, 2021 -

Baron BMW responded

Thank you, Kent, for your kind words for Chelsea! We thank you for your business and look forward to your next visit!

August 25, 2021

Professional and helpful. I have always had good experience with my services since last 5 years. More

by Jay Bhatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Danley
Aug 27, 2021 -

Baron BMW responded

Thank you, Jay, for your kind words! We thank you for your continued business and look forward to your next visit!

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