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Baron BMW

Merriam, KS

4.6
1,860 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,860 reviews

August 09, 2021

New to the area and first time I’ve had my service other than BobSmith in CA. Travis made us feel at home . He went above and beyond to take care of us and the car. More

by Keithr73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis.
Aug 13, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

August 06, 2021

Quick , efficient , thorough and Chelsea was a delight to work with. She was very friendly and informative. More

by Rsshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 13, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

August 05, 2021

Went in for a routine oil change/service. Although I wasn't happy hearing the news that I need new tires after 17,500 miles, that's the design of the car's fault, not the service center. Chelsea showed More

by ek080296
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 05, 2021 -

Baron BMW responded

Thank you for your kind words for Chelsea! We thank you for your business and look forward to your next visit!

August 05, 2021

Very satisfied with service received. A A A A A A A A A A More

by Rickburger20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 05, 2021 -

Baron BMW responded

Thank you, RIck, for your kind words! We thank you for your business and look forward to your next visit!

August 05, 2021

Poor communication from the service department regarding maintenance and proactive scheduling. When I asked why I had not been contacted in the last year or was informed my maintenance plan was going to exp More

by Ericwllms1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan, service advisor
Aug 19, 2021 -

Baron BMW responded

Thank you for your feedback about the miscommunication from service on your scheduled vehicle maintenance because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Greg Shaw Service Manager gshaw@baronauto.com

August 04, 2021

Very professional. Did a pre-buy inspection w a car from another dealer. Very detailed w video, on what they found. Loved the visual aspect of the inspection and the explanatuon of the problem areas. Recomm More

by andihaber131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 05, 2021 -

Baron BMW responded

Thank you, Andi, for your kind words! We thank you for your business and look forward to your next visit!

August 04, 2021

The dealership did a good job and friendly staffs'. Found a used car i was looking for and liked it. I would recommend this dealership. More

by Lexus14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Desbien
Aug 05, 2021 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

August 04, 2021

Excellent customer Servixe, second to none. I base this on my interface with each and everyone that works there that I have come into contact with starting with our initial our purchase of our vehicle to More

by Bayhawk1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 05, 2021 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 04, 2021

Customer service is excellent. This time I had Travis Davidson as my service advisor and he was superb in keeping me informed about the status of my car repair. Upon completion he delivered it to me pers More

by Jkm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Aug 05, 2021 -

Baron BMW responded

Thank you for your kind words for Travis! We thank you for your business and look forward to your next visit!

August 04, 2021

Very nice, great place and people to do business with. More

by homerandlv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nike in sales and the finance gentleman
Aug 05, 2021 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

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