
Baron BMW
Merriam, KS
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New to the area and first time I’ve had my service other than BobSmith in CA. Travis made us feel at home . He went above and beyond to take care of us and the car. than BobSmith in CA. Travis made us feel at home . He went above and beyond to take care of us and the car. More
Went in for a routine oil change/service. Although I wasn't happy hearing the news that I need new tires after 17,500 miles, that's the design of the car's fault, not the service center. Chelsea showed wasn't happy hearing the news that I need new tires after 17,500 miles, that's the design of the car's fault, not the service center. Chelsea showed me several options, reserve the tires, and was able to schedule a return visit. More
Poor communication from the service department regarding maintenance and proactive scheduling. When I asked why I had not been contacted in the last year or was informed my maintenance plan was going to exp maintenance and proactive scheduling. When I asked why I had not been contacted in the last year or was informed my maintenance plan was going to expire the service advisor became defensive and never provided me with a meaningful answer or solution. More
Very professional. Did a pre-buy inspection w a car from another dealer. Very detailed w video, on what they found. Loved the visual aspect of the inspection and the explanatuon of the problem areas. Recomm another dealer. Very detailed w video, on what they found. Loved the visual aspect of the inspection and the explanatuon of the problem areas. Recommend highly!! More
Excellent customer Servixe, second to none. I base this on my interface with each and everyone that works there that I have come into contact with starting with our initial our purchase of our vehicle to on my interface with each and everyone that works there that I have come into contact with starting with our initial our purchase of our vehicle to now while getting out BMW X-1 serviced/ Exceptional dealership in every respect based on my personal experience. More
Customer service is excellent. This time I had Travis Davidson as my service advisor and he was superb in keeping me informed about the status of my car repair. Upon completion he delivered it to me pers Davidson as my service advisor and he was superb in keeping me informed about the status of my car repair. Upon completion he delivered it to me personally. I always feel pampered at Baron BMW. More