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Baron BMW

Merriam, KS

4.6
1,860 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,860 reviews

July 29, 2021

Friendly and helpful but interior detail was poor and needs to be redone purchased 2018 BMW 540i willing to try service at a future day More

by bmwwiley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Anderson was helpful
Aug 11, 2021 -

Baron BMW responded

Thank you for your feedback. I apologize you feel this way. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eli Holloway Sales Manager eholloway@baronauto.com

Aug 11, 2021 -

bmwwiley responded

Detail was better the second time, moved seat belt latch and still dirty, detail people need to be watched closely

July 28, 2021

Clean and friendly. Service was attentive and I would recommend. They do add a fee for rags and cleaning that I do not agree with. The premium we pay for BMW’s should include such petty fees. More

by Hammy1423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 10, 2021 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Greg Shaw Service Manager gshaw@baronauto.com

Aug 10, 2021 -

Hammy1423 responded

Greg, You can reach me at philhamilton@triton.net Thanks, Phil

July 28, 2021

Baron BMW is very professional and helpful in every way. Service is excellent. Gets you an appointment ASAP when you call. It’s a great dealership. More

by gspatterson78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Aug 05, 2021 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 28, 2021

Was able to get me in quickly for engine work; work completed as expected and at cost expected; did not receive call back that vehicle was ready so car sat for day. I had to call back. Little misstep More

by Mccc0262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/a
Aug 05, 2021 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 27, 2021

Service advisor was real professional but problem is not resolved. Came in for oil change and vehicle starts slow after sitting over night. Same day service More

by jjpatter1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea
Jul 28, 2021 -

Baron BMW responded

Thank you for your feedback. I apologize you are still experiencing issues with your vehicle because that should not be happening. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager gshaw@baronauto.com

July 27, 2021

This dealer is always helpful, they really find a lot of solutions to get the car you want, always respectful and nice! The customer service was great and the sales manager and the sales person as well. More

by Yaveth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julius and Elias
Aug 05, 2021 -

Baron BMW responded

Thank you, Yaveth, for your kind words! We thank you for your business and look forward to your next visit!

July 27, 2021

Clean facility with a nice new feel after recent renovations. Understandably slow due to the current issues secondary to the pandemic. Wish there were more vehicles on display More

by apatel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Taylor
Jul 27, 2021 -

Baron BMW responded

Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!

July 26, 2021

Matt and Nick were great to work with. Due to my work schedule and living in Texas the entire process from the first inquiry to the final paperwork being signed the process was flawlessly. Thank again More

by Johnjnaomi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick finance manager, and Matt sales rep
Jul 26, 2021 -

Johnjnaomi responded

Thank you all so very much for making this experience a great one!!

July 26, 2021

Friendly and efficient staff and that is all I have to say just making up 25 words as won’t let me submit. You need to fix this. Ridiculous especially if you want people to submit surveys. More

by Lrgoodrich10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 27, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

July 24, 2021

Great dealership nice work by Scott Blankenship and a wonderful service director in Greg Shaw. All courteous and very knowledgeable!! They take excellent care of their customers! More

by YankeeBMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Blankenship and Greg Shaw
Jul 26, 2021 -

Baron BMW responded

Thank you for the great words for Scott and Greg, we really appreciate your business!

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