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Baron BMW

Merriam, KS

4.6
1,860 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,860 reviews

July 24, 2021

Good service. Some remaining issues unresolved, but just living with it after multiple attempts to resolve. Don't have the time to continue to deal with it. More

by Chuck.Moretina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 28, 2021 -

Baron BMW responded

Thank you for your feedback. I apologize you are still experiencing issues because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager gshaw@baronauto.com

July 23, 2021

Excellent experience overall. I appreciated the cleanliness of the facility, the kindness of people, and the quality s Vbs d efficiency of the service completed on my vehicle. More

by gfontus1906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Jul 26, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

July 23, 2021

Great dealership, Ryan is awesome to work with!! Very knowledgeable and helpful anytime I have to bring my truck in for routine maintenance. Would Highly Recommend More

by MsVirgo40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 26, 2021 -

Baron BMW responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Ryan. We thank you for your business and look forward to your next visit!

July 23, 2021

Love Baron BMW. The employees all have great customer service skills. They keep you well informed about what they are servicing on your vehicle. Always a great experience going to Baron. More

by sharps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 26, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

July 22, 2021

Friendly & efficient service. I always feel like a valued customer when I bring my car to the experienced service team at Baron BMW. Thank you! More

by Beuerlein.abby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marwan
Jul 26, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

July 22, 2021

Ryan D, service advisor met me at my car when I drove in, listed my concerns/issues with vehicle, explained well, expectations were met. Out the door in less than two hours. More

by D. Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Jul 22, 2021 -

Baron BMW responded

Thank you for the positive review. We're glad that Ryan provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

July 21, 2021

Jason Danley, service writer, top notch. Service was Jason Danley, service writer, top notch. Service was outstanding. Knowledge of product was spot on. Just a really easy, no drama experience. Thanks More

by BK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Danley
Jul 22, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

July 21, 2021

Good service, knowledge service advisors. Parts seem a little pricy. No reason for “shop” charges in my opinion…bit of a rip off I think since also charging high labor prices. More

by robinlabosky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
Jul 22, 2021 -

Baron BMW responded

Thank you for your feedback. I apologize you feel this way. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager gshaw@baronauto.com

July 20, 2021

The work was performed professionally, accurately and at a reasonable cost. I would recommend Baron and ask for Chelsea Kester. She did a great job. More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Kester
Jul 22, 2021 -

Baron BMW responded

Thank you, for the positive review. We're glad that Chelsea provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

July 20, 2021

Service was fine and within a reasonable time frame. My only complaint was being told there was a $195 diagnostic fee. My husband and I have purchased numerous cars from Baron, including the one resulting More

by pkk96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis initially via phone. Do not recall gentleman’s name who assisted when I picked up the car.
Jul 22, 2021 -

Baron BMW responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager gshaw@baronauto.com

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