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Baron BMW

Merriam, KS

4.6
1,836 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,836 reviews

July 07, 2021

Great customer service and I liked the idea that staff wore mask great job guys keep up the good work. I would recommend Barron BMW More

by Ward22670
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 08, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

July 07, 2021

First time having work done on my car. All smooth process and everyone was very nice. All the little touches make a big difference: free beverage, complimentary Uber ride to work, clean car upon pick up, etc More

by tacyclist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 08, 2021 -

Baron BMW responded

Thank you, for the positive review. We're glad that our team provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

July 06, 2021

Great visit I really enjoyed the service everyone was friendly really speedy and quick great experience More

by woodard.alvin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BoB
Jul 07, 2021 -

Baron BMW responded

We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!

July 06, 2021

The service process, communication, and service advisor were very efficient, effective, and friendly. Chelsea was very pleasant to work with and did a great job. More

by JG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jul 07, 2021 -

Baron BMW responded

Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Chelsea. Please let us know if we can ever assist you again in the future!

July 06, 2021

You have gutted any luxury sense of a BMW dealership—no different than going to Hendricks Chevrolet. I will stick with my Mercedes dealership . Thanks More

by John.huey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall
Aug 19, 2021 -

Baron BMW responded

Thank you for your feedback about your recent experience. I apologize that you were not satisfied with your visit. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Clay Shafer General Manager cshafer@baronauto.com

July 06, 2021

Chelsea was amazing. We had a flat tire on our way to driving to WashingtondDC and she got our info, ordered the tire, and quickly got us an appointment. More

by Mary Jo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jul 08, 2021 -

Baron BMW responded

Thank you for your kind words for Chelsea, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!

July 06, 2021

Everyone was friendly and easy to work with!They put me Everyone was friendly and easy to work with! They put me in the exact vehicle I wanted and took extra steps to make sure all the details were to my l More

by docannaw1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 07, 2021 -

Baron BMW responded

Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!

July 06, 2021

One of the best dealers in the Kansas City area! Always welcoming you with smiles and are always ready to help you with whatever you or your car needs! More

by MarquanB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jul 06, 2021 -

Baron BMW responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review.

July 06, 2021

Loved our experience at Baron. Santiago was so kind and patient and wasn't in our face about buying. He let us stew on this big purchase and in the end we with with Baron because of it and their amazing Mi More

by Ltaylorteach13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago and Jess
Jul 08, 2021 -

Baron BMW responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Santiago and Jess. We thank you for your business and look forward to your next visit!

July 06, 2021

Overcharge and under preform. This is by not like me to take time to write a review. But I felt that this experience was bad enough. More

by SM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea Kester
Jul 08, 2021 -

Baron BMW responded

Thank you for your feedback. I apologize for your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager gshaw@baronauto.com

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