Baron BMW

The service process, communication, and service advisor were very efficient, effective, and friendly. Chelsea was very pleasant to work with and did a great job. were very efficient, effective, and friendly. Chelsea was very pleasant to work with and did a great job. More

You have gutted any luxury sense of a BMW dealership—no different than going to Hendricks Chevrolet. I will stick with my Mercedes dealership . Thanks different than going to Hendricks Chevrolet. I will stick with my Mercedes dealership . Thanks More

Chelsea was amazing. We had a flat tire on our way to driving to WashingtondDC and she got our info, ordered the tire, and quickly got us an appointment. driving to WashingtondDC and she got our info, ordered the tire, and quickly got us an appointment. More

Everyone was friendly and easy to work with!They put me Everyone was friendly and easy to work with! They put me in the exact vehicle I wanted and took extra steps to make sure all the details were to my l Everyone was friendly and easy to work with! They put me in the exact vehicle I wanted and took extra steps to make sure all the details were to my liking More

My advisor gave me amazing Service truly a great guy his name is Joe however the techs who worked on my car I watched them the whole time while I waited there they were completely just messing around on the name is Joe however the techs who worked on my car I watched them the whole time while I waited there they were completely just messing around on there phones and just jacking around looking at other things other than the task at hand all I’m saying is I could of left 30 minutes earlier than the time I waited. Also whoever checked me in completely rude I get out of my bmw expecting to be greeted and asked for who my advisor is and all I get is “where’s your key you can wait inside” More

Marwan was great help. Awesome place for service. Nick in finance was a great too solving some warranty issues. Thanks to the team at Baron. finance was a great too solving some warranty issues. Thanks to the team at Baron. More

Joe T in service is outstanding to work with. Will always get you taken care of. I highly recommend this dealership for anything related to car needs. get you taken care of. I highly recommend this dealership for anything related to car needs. More

Very courteous and detailed regarding things needing to be fixed on my car. be fixed on my car. More

I took my car at 7:30am to get an oil change. The gentleman who helped me stated I needed new tires so I agreed. Normally an oil change takes an hour but with tires I figured it would be a couple. I gentleman who helped me stated I needed new tires so I agreed. Normally an oil change takes an hour but with tires I figured it would be a couple. I did not hear from him until I texted at 7:00pm after they were already suppose to be closed to have a status on my car. He responded with “Your tech just finished the vehicle. Did you want to come and get it tonight? I am still here and will be for a bit?”. I was never told it was going to take all day and he didn’t even apologize that it took that long. When I picked up my car, it wasn’t washed or vacuumed out (I know that doesn’t come with an oil change or new tires) but I thought it would have been the least they could have done. I was going to say something to that gentleman but he had someone else run my car for the service. Very POOR customer service. More

I highly recommend Baron BMW for sales and service. They are always efficient and friendly and it’s a clean, quiet place to relax while you are waiting for your car! are always efficient and friendly and it’s a clean, quiet place to relax while you are waiting for your car! More