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Baron BMW

Merriam, KS

4.6
1,860 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,860 reviews

July 01, 2021

The staff was polite and professional. My stay was quick and I was tested well. More

by Nhouser72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Blankenship
Jul 06, 2021 -

Baron BMW responded

Thank you for your feedback, glad we could be at your service!

July 01, 2021

Bought car a little over 6 weeks ago, drove it for literally 3 days and the rest it has been in the shop for backup sensors and high beams not working. Collectively, i had it for 3 days out of 45 days More

by Firas_1973
Recommend Dealer
No
Employees Worked With
Val, Eli
Jul 08, 2021 -

Baron BMW responded

Thank you for your feedback. I apologize you are experience issues with the vehicle you purchased from us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager gshaw@baronauto.com

June 30, 2021

Travis did an excellent job explaining things and was very professional. Building is very clean and staff are friendly. Tech sent me a video showing the issue with my vehicle’s tires. More

by Caleb Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Jun 30, 2021 -

Baron BMW responded

Thank you for your kind review of Travis, we appreciate your business!

June 30, 2021

Matthew Coles was great to work with! I needed to make a decision fast and he was so attentive to my questions even on his days off. More

by my3moons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Coles
Jun 30, 2021 -

Baron BMW responded

Thank you for your kind review of Mathew, we appreciate your business!

June 30, 2021

Excellent service, friendly and have the best deal. Highly recommend. Sending my wife in to trade up and become part of the bmw family! 10/10 More

by Rikib07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric
Jul 08, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

June 30, 2021

Like convenience of scheduling online and being able to get a loaner vehicle. Service members are friendly. Chelsea did a great job coordinating a loaner car for me and modifying my request for brand of More

by lisaepatrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jul 08, 2021 -

Baron BMW responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Chelsea. We thank you for your business and look forward to your next visit!

June 29, 2021

My advisor Joe Tenanty always goes above and beyond to assure my needs are met More

by JohnJosendale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty
Jun 30, 2021 -

Baron BMW responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Joe. We thank you for your business and look forward to your next visit!

June 29, 2021

My service technician chelse is always friendly and efficient. I wads in a hurry and she got my tire replaced in 45 minutes More

by Woodfordphillip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelse
Jun 30, 2021 -

Baron BMW responded

Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.

June 29, 2021

They had a great selection of cars and were very helpful More

by Tbro9352
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 30, 2021 -

Baron BMW responded

Thank you for your feedback, glad we could be at your service!

June 29, 2021

I really appreciate the efficiency and thoroughness by which Matthew and Chelsea teamed to resolve a recent issue I had. Great job; very much appreciated. More

by Alanmo44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Kester, Matthew Coles
Jun 30, 2021 -

Baron BMW responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Mathew and Chelsea. We thank you for your business and look forward to your next visit!

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