Baron BMW

Great service. Punctual, thorough, friendly and helpful. Good communication. Loaner available. I have all of my services done here. Good products and services, helpful staff Good communication. Loaner available. I have all of my services done here. Good products and services, helpful staff More

Very good experience. Polite and knowledgeable valet and service rep. It took and little longer than I would have liked. The car was clean and the work was properly done. service rep. It took and little longer than I would have liked. The car was clean and the work was properly done. More

Good communication, friendly service. they had my car done sooner than expected and didn’t try to sell me additional work, which I really appreciate. done sooner than expected and didn’t try to sell me additional work, which I really appreciate. More

Very attentive and professional. I appreciate the customer service rep Ryan DeBrecht. He serves clients like he/she is his only client because of the attention he gives you. The communication was exc customer service rep Ryan DeBrecht. He serves clients like he/she is his only client because of the attention he gives you. The communication was excellent and gave me updates along the way. Highly recommend! More

Quick service, easy process, nice facilities after the major remodel. I've serviced my BMW there since purchase even though it isn't the most convenient for me. Thanks major remodel. I've serviced my BMW there since purchase even though it isn't the most convenient for me. Thanks More

Quick responsive and friendly. This was my first time visiting this particular dealership since moving to Missouri. The entire staff was extremely knowledgeable and the finance department was excellent visiting this particular dealership since moving to Missouri. The entire staff was extremely knowledgeable and the finance department was excellent as well. More

It’s hard to get past the phone menu. In fact I couldn’t actually talk to a person making a schedule for service. Their prices seem very high as well. actually talk to a person making a schedule for service. Their prices seem very high as well. More

Great attention to customer service. Response time on emails is perfect and the inventory is as stated online. Will buy again! Already second purchase with John emails is perfect and the inventory is as stated online. Will buy again! Already second purchase with John More

Took car in for a routine service and to have an alert that was popping up on the screen. 11k miles under warranty. Had appointment for service arrived and was told to just stand still in the service driv that was popping up on the screen. 11k miles under warranty. Had appointment for service arrived and was told to just stand still in the service drive rather than be invited into the waiting area. Stood there for over 10 minute while my ride waited. Looking through the window 6 service advisors sat in there phones and iPads not a customer in sight. Finally expressed that I was just going to leave and they could call me and would you believe at that point they were all the sudden treats to help. All day the car sat never touch, no communication from the advisor as to progress. The day expired with no call to update. Next morning I called 3 times never able to to reach anyone that could provide me an update as to what was going on with the car. Finally got a hold of advisor via text. Said it was done with maintenance but waiting on the tech on other issue and then 30 minutes later I received a text asking me to authorize the work. Clearly this was the first time they touched it so it sat a day for nothing. 3 hours later I get a text that it is all done and I text that I’m headed that way and to please have the car pulled up. No reply. I arrive after 15 minute drive and speak with a sales rep catching up for 30 minutes. Finally make my way to the service drive and no one acknowledged me. I finally ask someone for the advisor by name and get someone to help. Pay the 130 for the oil change and no car. They need to pull it up. Finally arrives on the drive dirty and I start it and the alert hasn’t been fixed. Same issue I dropped it off for and what was supposedly taking so long. Never touched it. Bought a lot of cars from this store and although I didn’t buy this one there I gave them a shot at the service trying to be loyal. There was a time this place made you feel important and valued as a customer. Not anymore. Called Hendricks BMW on state and asked them if they would look at it and they jumped to help. Much better experience with them. Waste of time and money and dishonest excuses is all I received in response to their mistakes. Made it out as if it was somehow something I should accept because no ones perfect and I understand the industry More

Prompt, efficient and quality service I was pleased with Prompt, efficient and quality service I was pleased with the excellent customer support. I was able to make an appointment and get my car repaired Prompt, efficient and quality service I was pleased with the excellent customer support. I was able to make an appointment and get my car repaired easily. More