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Baron BMW

Merriam, KS

4.6
1,823 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,823 reviews

May 15, 2021

Kind communication with customers and quick response for any curiosities. Feels professional and responsible attitude from sales representative, Santiago. Definitely I will come again for my next car purch More

by Hyoung Park
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Sanchez
May 19, 2021 -

Baron BMW responded

Thank you for your kind words for Santiago! We thank you for your business and look forward to your next visit!

May 15, 2021

Wonderful and friendly staff. No pushy or rude salesman here. Went to wrong dealership, but as it turns out it was the right choice. Things happen for a reason we don’t always understand. Turns out it was More

by mikeclesi68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dante Dawson
May 19, 2021 -

Baron BMW responded

Thank you, Mike, for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 15, 2021

I was greeted very nicely and explained about different models and the sales person seemed knowledgeable about the model I was interested in buying. He explain to me the process and listened to my requirem More

by GC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Sanchez
May 19, 2021 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 14, 2021

This was my first time at the dealership. Travis was great. Communication was great and I was in and out quicker then I thought. great More

by Cynthiadelker06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
May 14, 2021 -

Baron BMW responded

Thank you, Cynthia, for your kind words for Travis! We thank you for your business and look forward to your next visit!

May 14, 2021

I had coffee, they did what I expected and also washed my car and sent me on my way with a bottle of Water. Travis was friendly and knowledgeable! More

by c.parr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
May 19, 2021 -

Baron BMW responded

Thank you for your kind words for Travis! We thank you for your business and look forward to your next visit!

May 14, 2021

Ryan was professional and responsive. He sent me numerous updates and always kept me informed. There was a lot more to the needed service than I anticipated. But the ultimate expense and results w More

by David Frye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
May 14, 2021 -

Baron BMW responded

Thank you, David, for your kind words for Ryan! We thank you for your business and look forward to your next visit!

May 14, 2021

Poor customer service. I sent emails, phone calls and text messages to the advisor without any response trying to understand the time when the vehicle is as ready. Not happy with his service. More

by Edgar S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew C
May 21, 2021 -

Baron BMW responded

Thank you for your feedback. I apologize for the no response because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager Gshaw@baronauto.com

May 13, 2021

Really appreciate the great service Travis Davidson provided. He did a wonderful job in getting my service scheduled quickly and efficiently. The mechanic was able to diagnose the problem very quickl More

by tkfuemmeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
May 14, 2021 -

Baron BMW responded

Thank you for your kind words for Travis! We thank you for your business and look forward to your next visit!

May 13, 2021

I have been servicing my 330ci at Baron BMW for the last 14 years. Service is always impeccable and thorough. Travis took great care of me on my last visit and followed up with great insight and detail on h More

by mikecast66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
May 14, 2021 -

Baron BMW responded

Thank you, Mike, for your kind words for Travis! We thank you for your continued business and look forward to your next visit!

May 12, 2021

Excellent customer service, Service manager Joe is fantastic! I blew a tire 1 hour prior to work and Joe managed to accept my vehicle, place me into a loaner and I was able to make it to work on time. More

by patticallaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty
May 12, 2021 -

Baron BMW responded

Thank you for your kind words for Joe! We thank you for your business and look forward to your next visit!

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