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Baron BMW

Merriam, KS

4.6
1,824 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,824 reviews

May 12, 2021

Excellent customer service, Service manager Joe is fantastic! I blew a tire 1 hour prior to work and Joe managed to accept my vehicle, place me into a loaner and I was able to make it to work on time. More

by patticallaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty
May 12, 2021 -

Baron BMW responded

Thank you for your kind words for Joe! We thank you for your business and look forward to your next visit!

May 11, 2021

Always great service from Joe Tenanty... he showed me how to make coffee in your machine without any directions... the gentleman waiting with me thought you should have better music in a BMW waiting area!! More

by lyndahoma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty
May 12, 2021 -

Baron BMW responded

Thank you, Lynda, for your kind words for Joe! We thank you for your business and look forward to your next visit!

May 11, 2021

The service is great. Every time I come in they work with me to get the best deal they can on repairs. Jason is the best. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Danley
May 12, 2021 -

Baron BMW responded

Thank you, Dave, for your kind words for Jason! We thank you for your business and look forward to your next visit!

May 11, 2021

I was very impressed with the courtesy and professionalism of everyone from the young man who greeted me when I arrived to the person who handled the paperwork More

by rassyone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsy
May 12, 2021 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 11, 2021

The dealer is an overall good dealer but it has failed to follow up on a couple of promised return calls to me since December. It also has become too expensive for parts and labor, to the point that I am go More

by towens10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Prefer not to personalize.
May 12, 2021 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

May 11, 2021

My Service technician was Chelsea Kester. She was extremely knowledgeable and exhibited a strong desire to provide information promptly. It's was great to know that when I made the appointment, my ca More

by tmills0904
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Kester
May 12, 2021 -

Baron BMW responded

Thank you for your kind words for Chelsea! We thank you for your business and look forward to your next visit!

May 08, 2021

I specifically told them what bank to submit application through and they went out of their way to send it to two others without my consent. More

by Elizabeth
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance
May 12, 2021 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Nick Klepper nklepper@baronauto.com

May 07, 2021

Friendly knowledgeable to answer all questions. courteous and patience to slow down and listen. Check in and check out quick and easy. Thank you. 2013 3 series More

by tibbettsbj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Chelsea
May 07, 2021 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 07, 2021

Staff was helpful in every aspect. Negotiated on price to help get into our price range. Relaxed and laidback atmosphere made for a nice visit to this dealership. More

by S.Long21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Thomas
May 12, 2021 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 07, 2021

Jason did a great job getting my M550 in and out today. I highly recommend Baron BMW for service! Plenty of drinks and a nice atmosphere. More

by TMTHYBRANSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JasonDanley
May 12, 2021 -

Baron BMW responded

Thank you, Jason, for your kind words! We thank you for your business and look forward to your next visit!

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