Back

Baron BMW

Merriam, KS

4.6
1,847 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

Directions

By Type

Showing 1,847 reviews

May 18, 2021

Easy drop off and pick up for service. I suppose to write more words to reach the twenty five word minimum. So here you go, done. More

by john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
May 19, 2021 -

Baron BMW responded

Thank you, John! We thank you for your business and look forward to your next visit!

May 18, 2021

Ryan took excellent care of me through the entire process. Having the courtesy car while the vehicle was in service was very helpful. Will be back because of their customer service. More

by tlwalkenshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
May 19, 2021 -

Baron BMW responded

Thank you for your kind words for Ryan! We thank you for your business and look forward to your next visit!

May 18, 2021

Travis was very friendly, helpful and responsive during my service. Your app is making me use 25 words so I am writing this part to fulfill that. More

by Jonathan_fiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
May 19, 2021 -

Baron BMW responded

Thank you, Jonathan, for your kind words for Travis! We thank you for your business and look forward to your next visit!

May 16, 2021

Top notch experience at this place. Sales guy was very nice and helpful but not pushy at all. eVen the negotiation was quick and painless. great buying experience. More

by michaelgarrett72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Donnie
May 19, 2021 -

Baron BMW responded

Thank you, Michael, for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 15, 2021

Kind communication with customers and quick response for any curiosities. Feels professional and responsible attitude from sales representative, Santiago. Definitely I will come again for my next car purch More

by Hyoung Park
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Sanchez
May 19, 2021 -

Baron BMW responded

Thank you for your kind words for Santiago! We thank you for your business and look forward to your next visit!

May 15, 2021

Wonderful and friendly staff. No pushy or rude salesman here. Went to wrong dealership, but as it turns out it was the right choice. Things happen for a reason we don’t always understand. Turns out it was More

by mikeclesi68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dante Dawson
May 19, 2021 -

Baron BMW responded

Thank you, Mike, for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 15, 2021

I was greeted very nicely and explained about different models and the sales person seemed knowledgeable about the model I was interested in buying. He explain to me the process and listened to my requirem More

by GC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Sanchez
May 19, 2021 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

May 14, 2021

I had coffee, they did what I expected and also washed my car and sent me on my way with a bottle of Water. Travis was friendly and knowledgeable! More

by c.parr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
May 19, 2021 -

Baron BMW responded

Thank you for your kind words for Travis! We thank you for your business and look forward to your next visit!

May 14, 2021

Ryan was professional and responsive. He sent me numerous updates and always kept me informed. There was a lot more to the needed service than I anticipated. But the ultimate expense and results w More

by David Frye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
May 14, 2021 -

Baron BMW responded

Thank you, David, for your kind words for Ryan! We thank you for your business and look forward to your next visit!

May 14, 2021

Poor customer service. I sent emails, phone calls and text messages to the advisor without any response trying to understand the time when the vehicle is as ready. Not happy with his service. More

by Edgar S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew C
May 21, 2021 -

Baron BMW responded

Thank you for your feedback. I apologize for the no response because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Greg Shaw Service Manager Gshaw@baronauto.com

...
75
...