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Baron BMW

Merriam, KS

4.6
1,829 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,829 reviews

May 04, 2021

Great, friendly service by a knowledgeable team. I especially like their “wall of experience” showing which team members have what number of years worked - some have over 25 years of time under the ho More

by Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
May 05, 2021 -

Baron BMW responded

Thank you, Michelle, for your kind words! We thank you for your business and look forward to your next visit!

May 03, 2021

Buyer beware. Contracts wrong three times...including completely wrong new car listed on first contract when meeting in a halfway location to finalize sale. Waiting on a fourth contract. No cash back More

by Delliott
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Jones Finance, Eli Holloway GM,
May 05, 2021 -

Baron BMW responded

Thank you for your feedback about your shopping experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eli Holloway General Sales Manager eholloway@baronauto.com

May 03, 2021

Ryan took time to help me try to set up my CarPlay. He spent quite a while trying figure out the problem. Super helpful and friendly. More

by Colleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
May 03, 2021 -

Baron BMW responded

Thank you, Colleen, for your kind words for Ryan! We thank you for your business and look forward to your next visit!

May 03, 2021

Everyone was helpful. Everything was as anticipated. No surprises. Bob Anderson did a great job. Baron BMW would be a good role model for some other dealerships! More

by Showe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
May 05, 2021 -

Baron BMW responded

Thank you for your kind words for Bob! We thank you for your business and look forward to your next visit!

May 03, 2021

Asked for a key fob battery replacement and did not receive it. Paid for insurance to repair/replace windshield if cracked. They sealed and it looks terrible. Will have to replace on my own. Feel l More

by Becky.finke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor was great
May 05, 2021 -

Baron BMW responded

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to fix this and to earn your business, please contact me at bshannon@baronauto.com. I look forward to speaking with you. Brandon Shannon Car Sales Manager

May 05, 2021 -

Becky.finke responded

Yes, my number is 913-226-6132

May 03, 2021

Excellent! Very professional! Great service reps and mechanics. Disappointed that the website allows a sing-up for loaners cars then find out an hour before the appointment that those cars are not avail More

by Rick Boeshaar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
May 06, 2021 -

Baron BMW responded

Thank you for your kind words for our team! We are thrilled to have been able to provide you with great service, Rick!

April 30, 2021

Great experience! Ric was so knowledgeable and supportive through the whole process. He definitely cared about us and listened to our needs. I would definitely recommend him and work with him again! More

by jackie.hancock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Comstock
May 03, 2021 -

Baron BMW responded

Thank you for your kind words for Ric! We thank you for your business and look forward to your next visit!

April 30, 2021

Chelsea Kester (Advisor) was a pleasure to work with! She’s 5 Stars!! The service was outstanding, keeping me updated throughout the appointment. Great BMW Team! More

by SN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Kester
May 03, 2021 -

Baron BMW responded

Thank you for your kind words for Chelsea! We thank you for your business and look forward to your next visit!

April 29, 2021

I can’t say enough good things about the dealership. I bought 2 BMW’s in less than a week. Both times everyone involved made me feel like family. I have never had that type of a feeling buying a new or us More

by Matt Housh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayan Awad, Santiago Sanchez, Benjamin Jones
May 03, 2021 -

Baron BMW responded

Thank you, Matt, for your kind words! We thank you for your business and look forward to your next visit!

April 29, 2021

Have purchased several cars from this dealership since the early 1990s as well as having raced serviced there. Always happy with results including this purchase. More

by Dherndonhome
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Comstock
May 03, 2021 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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