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Baron BMW

Merriam, KS

4.6
1,824 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,824 reviews

January 22, 2021

Great service. The repair center is odd to get in and out of, however Travis was amazing he remembered my name 4 days later when I was able to pick up my car. He went over all my issues and worries and told More

by jjlawre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Jan 25, 2021 -

Baron BMW responded

Thank you for your kind words for Travis! We thank you for your business and look forward to your next visit!

January 22, 2021

Travis was very helpful in my service! It took a long time to get my car serviced. But overall great! Great customer interaction and communication More

by Byronedmonds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 25, 2021 -

Baron BMW responded

Thank you, Byron, for your kind words for Travis! We thank you for your business and look forward to your next visit!

January 22, 2021

They lost the appointment so were not expecting me. However they did get the car in, gave me a loaner and kept the car overnight to change the oil and check out an error about the passenger seat belt More

by Westonfrancie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan DeBrecht
Jan 25, 2021 -

Baron BMW responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

January 21, 2021

Took care of all the issues!!Thanks again for the time , Took care of all the issues!! Thanks again for the time , place and hospitality received during my visit at the BMW dealer ship today . Thanks More

by TRohr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty
Jan 22, 2021 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

January 20, 2021

I set up and took my car in for service. Joe Tenanty is my Service Advisor. Joe does an outstanding job on Customer Service. He also manages the service so that the job is completed ahead of my expectation More

by lmotycka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty
Jan 20, 2021 -

Baron BMW responded

Thank you for your kind words for Joe! We thank you for your business and look forward to your next visit!

Jan 20, 2021 -

Baron BMW responded

Thank you for your kind words for Joe! We are thrilled that he provided you with an outstanding service visit. We look forward to your business with us again!

January 20, 2021

Kept car 6 days and did not retract the back window screen which is broken. Will now need to return to have fixed. Very frustrating. More

by Terry Carlton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan DeBrecht
Jan 22, 2021 -

Baron BMW responded

Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Isaac Nichols General Manager

January 19, 2021

Sales person was helpful in showing my wife all the features of the 430i. Went extra mile to locate missing 430i manual. Thanks John Naegale. More

by Steve Henry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Naegale
Jan 20, 2021 -

Baron BMW responded

Thank you, Steve, for your kind words for John! We thank you for your business and look forward to your next visit!

Jan 20, 2021 -

Baron BMW responded

Thank you Steve for your kind words for John! We are thrilled that he provided you with a helpful car buying experience. Congratulations on your wife's new 430i!

January 19, 2021

Best experience ever! We were taken care of immediately and chose our vehicle. Took quite a while to get into the business office e because they were so busy but Allison was a pleasure to work with once th More

by Diane s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Bell
Jan 20, 2021 -

Baron BMW responded

Thank you, Diane, for your kind words for Allison and Ryan! We are very happy to hear that we were able to provide you with an exceptional car buying experience!

Jan 20, 2021 -

Baron BMW responded

Thank you Diane for your kind words for Allison and Ryan! We are thrilled that they provided you with the best car buying experience. Congratulations on your new car!

January 19, 2021

It's Great to find a Dealership who listens to the customer and facilitates our needs without all of the games. Very professional, knowledgeable and caring team. My experience was the Best from Chad w More

by lourudes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad and Allison
Jan 20, 2021 -

Baron BMW responded

Thank you for your kind words for Chad and Allison! We thank you for your business and look forward to your next visit!

Jan 20, 2021 -

Baron BMW responded

Thank you for your kind words for Chad and Allison! We are thrilled that they provided you with a professional, knowledgeable, and caring car buying experience. Congratulations on your new car!

January 19, 2021

Personnel were amazing, especially Matt and Ben. Appreciated everyone wearing masks. 4/5 because wait from sail to finance was a bit long and $599 docking fee is ridonculous. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Coles, Ben Jones
Jan 20, 2021 -

Baron BMW responded

Thank you, Dave, for your kind words! We thank you for your business and look forward to your next visit!

Jan 20, 2021 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an amazing experience! We thank you for your business and look forward to your next visit!

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