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Baron BMW

Merriam, KS

4.6
1,825 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,825 reviews

December 29, 2020

Amazing dealership to work with. I’ve got a chance to meet some of the master technicians and salespeople who’ve been here for over a decade and they are excellent people to do business with. thanks. More

by Saba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Griswold, Zach Ryder, Tyler German, Lisa Foell, Amir Tammehr
Dec 30, 2020 -

Baron BMW responded

Thank you, Saba, for your kind words! We thank you for your business and look forward to your next visit!

December 29, 2020

The team at Baron made it easy to purchase my 2 new vehicles. Lisa, the sales person was excellent. I am a difficult customer and the team handled me with ease, working through all of my concerns. More

by Tom Deffet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Desbein
Dec 30, 2020 -

Baron BMW responded

Thank you, Tom, for your kind words for Lisa! We are very happy to hear that we were able to provide you with an easy car buying experience! We thank you for your business and look forward to your next visit!

December 29, 2020

Mary made process very smooth and was very responsive and made me comfortable in buying a new car. Allison in finance was great also and her low pressure manner actually lead me to buy a service plan I was n More

by armansaber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Hanna
Dec 30, 2020 -

Baron BMW responded

Thank you for your kind words for Mary and Allison! We are very happy to hear that we were able to provide you with a smooth car buying experience! We thank you for your business and look forward to your next visit!

December 28, 2020

Good experience. Run flat tire situation. Got me in and out relatively quickly, which is what you want when the service is unscheduled and a loaner is not available. More

by Prgcohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Griswold and a service advisor (Jason?)
Dec 30, 2020 -

Baron BMW responded

Thank you for your kind words! We are thrilled that you had a good service visit!

December 28, 2020

Every time I bring my car in I know I’ll be treated with respect. As a Senior Citizen that is so appreciated. I love that they take pictures of my car so if it gets damaged, which it never has, they know if More

by Gingerw9511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan, and the men that greeted me.
Dec 30, 2020 -

Baron BMW responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience! We thank you for your business and look forward to your next visit!

December 28, 2020

My service advisor Jason was excellent as was the rest of the staff. Reasonable prices for dealership service and great to work with. Would recommend. More

by Mark Castle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Danley, Robert Morris
Dec 30, 2020 -

Baron BMW responded

Thank you for your kind words for Jason, we appreciate it!

December 28, 2020

We went to a different BMW Dealer in KC first that gave us a lot of bad information and horrible service. Joe at Baron did everything he could to make us feel like we were getting honest, factual, and rele More

by KCGIRL03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 30, 2020 -

Baron BMW responded

Thank you for your kind words for Joe! We thank you for your business and look forward to your next visit!

December 27, 2020

Great service and staff. Every time I’ve been there no matter which employee I work with I always have a very positive experience. Highly recommend. More

by tdean078
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Dec 28, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for our staff!

December 23, 2020

After 8 years of using Baron service, they always do a great job! Ryan, thank you for helping me out and doing a great job! More

by bryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Dec 23, 2020 -

Baron BMW responded

Thank you, Bryan, for your kind words for Ryan! We thank you for your continued business and look forward to your next visit!

December 23, 2020

Service Advisor was friendly and knowledgeable. Repair time was slow as I dropped off car on Friday morning and didn’t get it back until the next Wednesday afternoon. Price for repairs very expensive. More

by BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Dec 28, 2020 -

Baron BMW responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

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