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Baron BMW

Merriam, KS

4.6
1,826 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,826 reviews

December 23, 2020

Service Advisor was friendly and knowledgeable. Repair time was slow as I dropped off car on Friday morning and didn’t get it back until the next Wednesday afternoon. Price for repairs very expensive. More

by BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Dec 28, 2020 -

Baron BMW responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

December 23, 2020

Travis was very helpful and communicated well with all of the issues regarding my visit. I wasn’t crazy about the price of the labor but it comes with the territory. More

by Erinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Dec 23, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for Travis!

December 22, 2020

Great Customer Service!!Ryan was wonderful to work with Great Customer Service!! Ryan was wonderful to work with and always kept me updated on the status of my vehicle. Definitely return the next time More

by Unknown1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Dec 23, 2020 -

Baron BMW responded

Thank you for your kind words for Ryan! We are thrilled that you had a great service visit!

December 21, 2020

Long but productive day. Purchased a vehicle and was treated honestly and courteously. There were a couple of issues but the dealership made the problem known and resolved to our satisfaction. I would More

by bsvoboda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Keller
Dec 23, 2020 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

December 21, 2020

BMW has the best cars and the best service and the best dealers! Thanks for always proving that to me. The waiting room has all the comforts of home. More

by Brent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 23, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words!

December 21, 2020

Jason, the service assistant I worked with to repair a leaking tire and do an overall car checkup, was diligent with his service, friendly, and I would highly recommend. More

by John.duvall33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 23, 2020 -

Baron BMW responded

Thank you for your kind words for Jason, we appreciate it!

December 19, 2020

Come to this place every time and offer great services. Always friendly and fast, also the loaner vehicle works well for daily use. Highly recommand. More

by Bill Wang
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 21, 2020 -

Baron BMW responded

Thank you for your kind words! We thank you for your continued business and look forward to your next visit!

December 19, 2020

I don’t know if it’s bad luck, poor workmanship or something else. This is at least the third time over the course of 15 years that I’ve been a customer where I’ve had a very costly repair done on a p More

by Skuo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Danley
Dec 21, 2020 -

Baron BMW responded

Thank you for your feedback. We apologize that you experienced an issue with your vehicle after the repairs because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Clay Shafer General Manager cshafer@baronauto.com

December 19, 2020

Delivered within the promised time. Excellent service agent. Provided timely updates. Car was washed and clean at delivery. (25 word minimum to write this review is somewhat idiotic). More

by kdummula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 21, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for our staff! We look forward to your business with us again!

December 19, 2020

Travis Davidson provided outstanding customer service for our 2011 BMW X3. He ensured we received the maintenance our SUV needed and quickly locked in a loaner vehicle for the family. Travis is our Hero! More

by jtalamantesjr39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Dec 21, 2020 -

Baron BMW responded

Thank you for your kind words for Travis! We are thrilled that you had an outstanding service visit!

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