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Baron BMW

Merriam, KS

4.6
1,829 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,829 reviews

December 19, 2020

I don’t know if it’s bad luck, poor workmanship or something else. This is at least the third time over the course of 15 years that I’ve been a customer where I’ve had a very costly repair done on a p More

by Skuo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Danley
Dec 21, 2020 -

Baron BMW responded

Thank you for your feedback. We apologize that you experienced an issue with your vehicle after the repairs because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Clay Shafer General Manager cshafer@baronauto.com

December 19, 2020

Delivered within the promised time. Excellent service agent. Provided timely updates. Car was washed and clean at delivery. (25 word minimum to write this review is somewhat idiotic). More

by kdummula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 21, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for our staff! We look forward to your business with us again!

December 19, 2020

Travis Davidson provided outstanding customer service for our 2011 BMW X3. He ensured we received the maintenance our SUV needed and quickly locked in a loaner vehicle for the family. Travis is our Hero! More

by jtalamantesjr39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Dec 21, 2020 -

Baron BMW responded

Thank you for your kind words for Travis! We are thrilled that you had an outstanding service visit!

December 19, 2020

All great went well. Excellent service. Everything explained well. Alldetsils covered. Super. Nice waiting area! Great coffee. Everyone very professional. Great coffee. Greg is the best!!!! More

by Kenttgocats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Dec 21, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for our staff! We look forward to your business with us again!

December 18, 2020

Awesome job and detail oriented! Was happy with the work and the service department was very professional and friendly. I would recommend this dealership for sales and service. More

by Sheila Barnett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Dec 21, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for our staff!

December 17, 2020

Great experience at Baron BMW. Dante was a great sales person. Very good experience with him and also a huge shout out to Benjamin the Business Manager. Both of these gentlemen were professional, polite a More

by Marc M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dante and Benjamin
Dec 21, 2020 -

Baron BMW responded

Thank you for your kind words for Dante and Benjamin! We are very happy to hear that they were able to provide you with a great car buying experience! We thank you for your business and look forward to your next visit!

December 17, 2020

Travis was great. He kept me informed of everything going on with my car repair. It was so nice that I had a loaner vehicle while they did the repairs. More

by BMWlove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Dec 21, 2020 -

Baron BMW responded

Thank you for your kind words for Travis, we appreciate it!

December 17, 2020

Baron always does a terrific job! Efficient service and great communication. We love buying cars there, too! Customer satisfaction is obviously a high priority for Baron. More

by K. Cho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Dec 21, 2020 -

Baron BMW responded

Thank you for your kind words! We thank you for your continued business and look forward to your next visit!

December 17, 2020

Great service and service advisors. The work performed was at high quality. The service advisor was very practical and thorough re service to be completed. Service was timely done. More

by mpfox212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Tenanty
Dec 21, 2020 -

Baron BMW responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

December 16, 2020

Great service! Dealership is clean and efficient. Clearly explained issues and cost. Provided a loaner when repairs took longer than expected. Employees are friendly and helpful. More

by Domer
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Dec 21, 2020 -

Baron BMW responded

Thank you for being our customer, we appreciate your kind words for our staff! We thank you for your business and look forward to your next visit!

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