
Baron BMW
Merriam, KS
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I don’t know if it’s bad luck, poor workmanship or something else. This is at least the third time over the course of 15 years that I’ve been a customer where I’ve had a very costly repair done on a p something else. This is at least the third time over the course of 15 years that I’ve been a customer where I’ve had a very costly repair done on a part that is supposed to last but that failed prematurely only to have the fix also fail prematurely. Specifically these are parts that are supposed to last 100K failing after a few twenty thousand miles. If this happened once I could understand but three times? All were out of warranty also. I’m addition I’ve had issues diagnosed as critical that I held off on repairing that then later turned out not to be an issue at all. Unnecessary repairs and poor repairs define poor service. More
Delivered within the promised time. Excellent service agent. Provided timely updates. Car was washed and clean at delivery. (25 word minimum to write this review is somewhat idiotic). agent. Provided timely updates. Car was washed and clean at delivery. (25 word minimum to write this review is somewhat idiotic). More
Travis Davidson provided outstanding customer service for our 2011 BMW X3. He ensured we received the maintenance our SUV needed and quickly locked in a loaner vehicle for the family. Travis is our Hero! our 2011 BMW X3. He ensured we received the maintenance our SUV needed and quickly locked in a loaner vehicle for the family. Travis is our Hero! More
All great went well. Excellent service. Everything explained well. Alldetsils covered. Super. Nice waiting area! Great coffee. Everyone very professional. Great coffee. Greg is the best!!!! explained well. Alldetsils covered. Super. Nice waiting area! Great coffee. Everyone very professional. Great coffee. Greg is the best!!!! More
Awesome job and detail oriented! Was happy with the work and the service department was very professional and friendly. I would recommend this dealership for sales and service. and the service department was very professional and friendly. I would recommend this dealership for sales and service. More
Great experience at Baron BMW. Dante was a great sales person. Very good experience with him and also a huge shout out to Benjamin the Business Manager. Both of these gentlemen were professional, polite a person. Very good experience with him and also a huge shout out to Benjamin the Business Manager. Both of these gentlemen were professional, polite and knowledgeable during the buying process. The actual dealership and building is very nice environment as well. Highly recommend Baron. More
Travis was great. He kept me informed of everything going on with my car repair. It was so nice that I had a loaner vehicle while they did the repairs. going on with my car repair. It was so nice that I had a loaner vehicle while they did the repairs. More
Baron always does a terrific job! Efficient service and great communication. We love buying cars there, too! Customer satisfaction is obviously a high priority for Baron. great communication. We love buying cars there, too! Customer satisfaction is obviously a high priority for Baron. More
Great service and service advisors. The work performed was at high quality. The service advisor was very practical and thorough re service to be completed. Service was timely done. was at high quality. The service advisor was very practical and thorough re service to be completed. Service was timely done. More
Great service! Dealership is clean and efficient. Clearly explained issues and cost. Provided a loaner when repairs took longer than expected. Employees are friendly and helpful. explained issues and cost. Provided a loaner when repairs took longer than expected. Employees are friendly and helpful. More