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Basil Ford of Niagara Falls
Niagara Falls, NY
188 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 188 reviews
December 31, 2019
Left my car for a recall at 11:15am and returned at 1:10pm and car had not been in yet. Service tech said it would be done in 20 minutes. At 2:10 lwebt to service and car was done with out anyone telli 1:10pm and car had not been in yet. Service tech said it would be done in 20 minutes. At 2:10 lwebt to service and car was done with out anyone telling me. Passenger seat was filth and I had to scrub it clean. More
by Cy
Employees Worked With
Service department
Helpful December 21, 2019
We took our vehicle to Basil where we got it. Leo, the Collision Manager, was amazing. His professionalism was top notch. Took extremely good care of us from start to finish! Collision Manager, was amazing. His professionalism was top notch. Took extremely good care of us from start to finish! More
by Chascwik
Employees Worked With
Leo
October 22, 2019
Scheduled service I had a scheduled service appointment today and the Ford associates were helpful and very friendly. I needed an inspection, an oil change, and a tire I had a scheduled service appointment today and the Ford associates were helpful and very friendly. I needed an inspection, an oil change, and a tire rotation and they did a great job at an evening appointment today. Friendly staff always More
by Ford guy
Employees Worked With
Frank
September 20, 2019
My new vehicle scratched several places during oil change My 2018 f150 brought in for works package, returned to me with damage and scratches on passenger side, 5k on my vehicle. Never taking it here again My 2018 f150 brought in for works package, returned to me with damage and scratches on passenger side, 5k on my vehicle. Never taking it here again More
by Gijava82
Employees Worked With
Steve from service and Leo from body shop
September 13, 2019
Very good Went in for the works services, appointment for 11 took 2 hours. I thought for an appointment and advertised special that was a bit long. Went in for the works services, appointment for 11 took 2 hours. I thought for an appointment and advertised special that was a bit long. More
by MDR
Employees Worked With
Bruce
August 20, 2019
Terrible conduct from employees like Justin steffan. Extremely incompetant staff. Racist remarks from Justin steffan over the phone. Worst ford dealership in the country. I would avoid this toxic work Extremely incompetant staff. Racist remarks from Justin steffan over the phone. Worst ford dealership in the country. I would avoid this toxic work environment. Gives ford a terrible name. More
by Calvin
Employees Worked With
Justin steffan
August 16, 2019
The sales team were very unprofessional. Basil Ford employs incompetant sales men who blatently use inappropriate language around a family. Unbelievable that basil Ford has this type of toxi Basil Ford employs incompetant sales men who blatently use inappropriate language around a family. Unbelievable that basil Ford has this type of toxic culture. Avoid this dealership it really isnt good for the Ford brand either. Me mum and dad arent well either and im a nervous wreck! More
by Wayne Arndt
Employees Worked With
Justin Steffan, Cassie Soucia
August 15, 2019
Buying salesman did good Sales man was good service after stinks told them of shake and noise transmission told normal which isn't they also said,well we're not Chevy mechanic Sales man was good service after stinks told them of shake and noise transmission told normal which isn't they also said,well we're not Chevy mechanic which not good at all since I bought Chevy from them so nothing fixed just come back cause admitted tires are bad but want me to buy them which is not right I just bought the truck didn't have it a day before complained as far as transmission no idea how get that fixed guess you need take mechanic to buy anything no days because all dealers seem be rip offs I'm going let veteran lawyers and groups all know not yo do business with basil I know they do cars for vets every year but buyers be were big cover for rest of year it seems to me and now I find alot more complaining I'll contact lawyer as on tranmssion see what to do since there mot suppose whine and go hard into gear that is not normal More
by Dan261
Employees Worked With
Mike and service deptartment
August 11, 2019
Service Department Service department is excellent at Basil Ford Niagara Falls. They explained all work prior to starting and again upon completion. Staff are friendly a Service department is excellent at Basil Ford Niagara Falls. They explained all work prior to starting and again upon completion. Staff are friendly and knowledgeable. More
by mosyed98
Employees Worked With
Shannon , Jess Basil
June 24, 2019
BASIL, BASIL Flat out Liars I wanted to buy a $62,000 truck today. Sometimes you just can't get a deal done and that is fine however when deal didn't happen because the sales man I wanted to buy a $62,000 truck today. Sometimes you just can't get a deal done and that is fine however when deal didn't happen because the sales manager flat out lied on the car fax report to make your vehicle worth far less that it is worth its disgusting. I own a 2015 Jeep Rubicon with 38015 on it. That is 10,000 less than it should at this point. Never been in an accident and has no scratches or dents. It has several accessories like navigation and a tow package just to name a few. The interior has no rips or scratches so you get the idea. The sales girls face grimaced when we looked at the report which said the Jeep had 43,000 miles. It did not include any of the added accessories and put the condition as fair all to make the trade in price much lower than it should of been. Shame on them today. The sales manager would not even come greet us. PLEASE DON'T BUY YOUR VEHICLE FROM THE BASIL LIARS. More
by Tom
Employees Worked With
Robin Miller
