Basil Volkswagen

Horrible Service I honestly wish I could give 0 Stars. I bought a brand new 2018 VW in November and obviously didn’t have a reason to use my air conditioning when I bo I honestly wish I could give 0 Stars. I bought a brand new 2018 VW in November and obviously didn’t have a reason to use my air conditioning when I bought it. Took the car on a long road trip in the Spring down south to visit family. When I turned on the AC for the first time, it did not work. The vent was blowing luke warm air. When I selected Max AC, the air got warmer. At the time there was 4,000 miles on this car and everything should’ve been working. I called the dealership and talked to the receptionist and asked to talk to the Service Department. Got transferred to someone, who then transferred me to the Service Department Manager Glenn August and I got his voicemail. Left a message to call me back and he made excuses as to they were so busy this morning, even though I called in the afternoon. Dropped my car off that Saturday morning and expected to hear back from them by Monday. They never called me. Called Tuesday afternoon after not hearing from Glenn. Of course, I got his voicemail again. He called me back saying there is a leak in the Freon line, but they don’t know where the leak is coming from and should know more the next day. I’m 47 and have worked on cars my life and I find it very hard to believe that it took 4 days to diagnose where the leak was coming from. It’s quite clear that my car was getting the “wall” treatment, which means they had my car sitting against the wall until I kept calling to find out the status of my car. On Wednesday, I had to call Glenn to find out the status of my car. Once again I got his voicemail and left a message. Never once did he reach out to me without me calling him first. Glenn told me that the issue was an O ring that needed to be replaced. Mind you, my car had been in the shop for 5 days. He told me that my car would be ready on Friday afternoon. I called the dealership early Friday afternoon as I had not heard anything about whether my car was fixed or if it was, when I could come to pick it up. Got a call from the Glenn about 2 hours before the dealership was to close for the day to tell me my car is ready. When I asked whether he was going to be there if I came in that night to pick my car up, he said he was leaving within the hour. When I asked if he was going to be there the following morning because I couldn’t get out to the dealership that night, he said no. Very convenient to say the least. When I picked my car up the next day, my car did not receive a complimentary car wash, which they advertise on their website. I’m not sure if it’s a combination of ineptitude, incompetence or they don’t have quality employees working for them. Needless to say, I will never take my car here if it ever needs to be repaired and I will be taking my car elsewhere in the future. I do not appreciate getting the runaround from the dealership I bought my car from, especially when this was my first and now last dealings with the Service Department. More

Everything was going great until Adam Beck stepped in The following review expresses my opinion of my experience, items in quotation marks are dialogue as best as can be recalled: this interaction occurre The following review expresses my opinion of my experience, items in quotation marks are dialogue as best as can be recalled: this interaction occurred 6/1-6/3/16 I am a past, and current VW owner, I like the brand very much. I have had 3 happy service calls at Basil VW. The sales department however is another story............ Nick the young man who we toured the car with and test drove with was great. He can't be praised enough. Adam Beck on the other hand the " general sales manager" is another story. In this reviewers opinion he has no place in today's internet centric car sales environment. We looked at a car at 6:30 pm and by 8:30 were VERY close to a deal, but we were tired and the dealership was about to close, so we, and Nick decided to pick things up the next day. Nick said " Adam wants to say goodbye, it's company policy" Fine we think, Adam is the sales manager after all, Adam darts out of his office and instead of "goodbye" or a friendly " let's close this deal tomorrow" the first thing out of his mouth is " if you don't accept my deal right now it won't be there tomorrow" Woa... what ........ excuse me........ I clarified this with Adam Beck in front of Nick and he reiterated " If I don't hear from you by 9:30 tomorrow that offer is gone" Wait a minute, I never accepted your last offer.........we were still negotiating, we were several hundred dollars off, and there were repair issues with this car. He then says " I haven't sold a car all day, I need to get a sale today" well buddy not with that dirty trick, not from me anyway. As we left I said perhaps I should go to Schmidts VW instead........his reply " Go ahead go to Schmidts" Ok I do not respond well to threats, and ultimatums, who does.....? Why would this tactic be acceptable in todays marketplace.....? Well believe it or not the next day the Used VW manager James Porko actually calls and says " I'm following up on your visit last night I want to know if you were satisfied with your experience" These are his actual words, wait a minute "Did you even talk to Adam Beck" I say......" well no...no I haven't " he says. I promptly suggest that he touch base with Adam Beck to clearly understand how badly things deteriorated....... I asked James Porko if these sales tactics are condoned by him, he said yes he actually defends Adam Beck's behavior! In my opinion defending the hard sell, ** this deal expires if you leave** is unthinkable, what are they afraid of if we leave......? Oh are they afraid we will use the power of the internet to learn more about the car we're buying, the fair price...? Bottom line, I'm the one spending money, why should I be made at all uncomfortable? James Porko, and Adam Beck succeeded in making this customer extremely uncomfortable, and unwelcome!! Fast forward 1/2 day and Mike Basil himself is in contact with an " olive branch" to salvage this badly damaged relationship. His apology( for his employees behavior) was sincere, and his offer is acceptable, but...... this relationship is permanently damaged, Adam Beck and James Porko made sure of that with their behavior. It seems based on other reviews on this site ( Jennifer K) that these two people have a pattern of behavior................interesting isn't it................ More