Basney Honda - Service Center

Incredibly unprofessional I made a 7:30 appointment on a Friday morning to get my key duplicated, expecting it would take an hour tops. I was there for two and a half hours to I made a 7:30 appointment on a Friday morning to get my key duplicated, expecting it would take an hour tops. I was there for two and a half hours to get the duplicated key. The service member explained to me at the end that the Honda online key database was down and was very slow. That’s frustrating, but understandable. What was unacceptable is that it seemed as though a handful of employees were working very hard, and the rest were generally standing around. There was a waiting room full of people (some who had been there even longer than me), and we were treated to hearing over the intercom multiple times that there were two employees with birthdays that day. Not trying to be a fun killer, I understand having a little fun, but it came off as a complete disregard for the extended wait of your customers. Overall it seemed as though there were plenty of staff members, but few were really working. Naming Brian in this review because he seemed to be one of the few working. More

Basney is wonderful! Basney is a great place! Whether you’re buying a car or just in for a service! They always make sure customers leave happy! I purchased my car from Sc Basney is a great place! Whether you’re buying a car or just in for a service! They always make sure customers leave happy! I purchased my car from Scott originally and he made sure I got the best deal. During my service I was with Matt and he is the BEST! He’s so nice and quick to make sure you know exactly what is going on with you’re vehicle. Super genuine and overall nice guy. More

Solid Service Gave pretty good service in reasonable time frame..helped diagnose upcoming issue to address in future. Friendly service and seemed to be looking out Gave pretty good service in reasonable time frame..helped diagnose upcoming issue to address in future. Friendly service and seemed to be looking out for needs of car. More

Customer service subpar I called Friday at 5:20pm to schedule service. The operator tried connecting me but the person wasn’t available. I explained about the last service an I called Friday at 5:20pm to schedule service. The operator tried connecting me but the person wasn’t available. I explained about the last service and the poor response. I asked for a call back that day and was assured that she would walk the phone message back to them. I never received a call until Monday morning which is when I wanted to drop off my vehicle for the recall. Again Basney dropped the ball. Not happy at all. More

Fast and courteous! We had our CRV serviced recently and we were very happy with the whole process. Our service writer, Matt, was very courteous and a joy to deal with. We had our CRV serviced recently and we were very happy with the whole process. Our service writer, Matt, was very courteous and a joy to deal with. Thank you for your friendly and excellent service!! More

Great service & help Honda 2017 CRV Real transaxle fluid replaced on my Honda and also relayed information about other possible service needed. Easy to get in via q Honda 2017 CRV Real transaxle fluid replaced on my Honda and also relayed information about other possible service needed. Easy to get in via quick service. New what I needed and work done expeditiously! More

Great job Don Perkins Fantastic staff and service!!!! Can’t recommend Don Perkins enough! He has great customer service and is honest with recommendations and guidance. Fantastic staff and service!!!! Can’t recommend Don Perkins enough! He has great customer service and is honest with recommendations and guidance. We will always return to Barney for his service. More

Service Basney always does an excellent job servicing my vehicles. The people are cheerful, friendly and always helpful. The prices are reasonable. Best of al Basney always does an excellent job servicing my vehicles. The people are cheerful, friendly and always helpful. The prices are reasonable. Best of all is the curtesy wash. More

Very fast I scheduled an oil change and tire rotation and asked for a shuttle ride home, assuming it might take over an hour (due to other jobs ahead of mine.) I scheduled an oil change and tire rotation and asked for a shuttle ride home, assuming it might take over an hour (due to other jobs ahead of mine.) The shuttle didn't leave for about 25 minutes after I got there and by the time I got home, I had a message saying my car was ready! Next time I'll just wait for job to be done. More

Oil Change The service was great. The gentleman that helped me with my service was great and very nice. My wait was not long and the when checking out. The young The service was great. The gentleman that helped me with my service was great and very nice. My wait was not long and the when checking out. The young man was very friendly. More