Basney Honda - Service Center

Very Frustrating We made an appointment for the recall on our 2019 Honda CRV. We received a reminder email the day before. When we got to Basney we were told they didn We made an appointment for the recall on our 2019 Honda CRV. We received a reminder email the day before. When we got to Basney we were told they didn’t have the part for the recall. We live in Michigan we have a 30 minute drive one way. Someone should have called us to tell us they did not have the part. Now we have to make another trip to have the recall fixed. This is not acceptable service. We have purchased 2 vehicles from Basney. I not sure I have the same loyalty to be a return customer. Besides buying 2 vehicles all my oil changes have been done by Basney.. Totally unacceptable! More

Great service I was greeted quickly by Matt & he was very nice. Bryan took time to say hi & chat. I went in for an oil change & recall. I was surprised that the oil I was greeted quickly by Matt & he was very nice. Bryan took time to say hi & chat. I went in for an oil change & recall. I was surprised that the oil change was free due to the area of the recall. So happy with my experience! More

Great service! Fast and friendly service! I always have a great experience at Basney! The whole service team is great! Shout out to Don P. the service manager, super Fast and friendly service! I always have a great experience at Basney! The whole service team is great! Shout out to Don P. the service manager, super helpful, and always makes the customer a priority! More

Damaged vehicle Dropped off vehicle for service and it was damaged. Was told someone would contact me that day or by the very next day .... haven’t heard back. Dropped off vehicle for service and it was damaged. Was told someone would contact me that day or by the very next day .... haven’t heard back. More

AWESOME I was having problems with the mitigation system, Matt stated they would re-calibrate it, which would take a few hours. I dropped the car off, Matt c I was having problems with the mitigation system, Matt stated they would re-calibrate it, which would take a few hours. I dropped the car off, Matt called when it was ready. Matt understood everything I told him that was not functioning properly & he knew exactly what was going on. More

Low flow AC It’s always disheartening when rodents build their nests in our living spaces. Brad was kind to show the extent of the necessary cleaning process and It’s always disheartening when rodents build their nests in our living spaces. Brad was kind to show the extent of the necessary cleaning process and call me out midway to see it. More

Noise While Driving Resolved When other dealerships failed to find or explain the noise, Basney service advisor, Matt Mulstay, went the extra mile and resolved the issue. He is kn When other dealerships failed to find or explain the noise, Basney service advisor, Matt Mulstay, went the extra mile and resolved the issue. He is knowledgeable, personable, and truly a cut above! More

The Oil Change I was greeted immediately upon driving into the garage. The service guy was very friendly and informative. He let me know about recalls and how I need I was greeted immediately upon driving into the garage. The service guy was very friendly and informative. He let me know about recalls and how I needed to get those taken care of in the near future. More

Great place. Friendly, fast service. Brian accommodated my schedule to get service in before I left to be out of town. While there are always suggestions for optio Friendly, fast service. Brian accommodated my schedule to get service in before I left to be out of town. While there are always suggestions for optional services to be done, there’s never any pressure to have them completed. More

Great Experience With Service It was an easy trip in and out for an oil change and tire rotation for my wife’s car. Matt was very friendly and helpful. It was an easy trip in and out for an oil change and tire rotation for my wife’s car. Matt was very friendly and helpful. More