Basney Honda - Service Center

The associate , Greg was professional, kind and helpful! He has wonderful customer service skills. He explained the cost upfront. He has wonderful customer service skills. He explained the cost upfront. More

Had appointment set for 11 am, they didn’t even get to my vehicle until after their lunch at 12:30. I know this because I came back after my lunch at 12:05 and car was in the same spot. When I asked why they vehicle until after their lunch at 12:30. I know this because I came back after my lunch at 12:05 and car was in the same spot. When I asked why they said they are on lunch right now. Didn’t have any courtesy vehicles available. Sat with my infant and toddler in the shop the rest of the time. Was supposed to get a few things done but due to the timing, only got the software on the vehicle updated. From appointment time to finished it took 5 hours and 15 minutes. They did fix the problem which I am grateful. The only person that came to talk or anything was a man from the parts store that gave each of my kids a hot wheels. More

I did have to call 2 times asking if my part was in yet, and no reply. The third time I called, the part was in but nobody called me. Other than that, everything went fine. I was taking very good care of, a and no reply. The third time I called, the part was in but nobody called me. Other than that, everything went fine. I was taking very good care of, and my part replaced. More

Did a good job on engine oil change and tire rotation. The employees are friendly. The employees are friendly. More

Service was fine and a billing error was taken care of with no hassle. I did however not get the full invoice after corrections and did not receive my warranty card for my new battery. with no hassle. I did however not get the full invoice after corrections and did not receive my warranty card for my new battery. More

Representatives are always friendly. They also take time to explain everything so there are no surprises. They also take time to explain everything so there are no surprises. More

Everyone I encountered from drop off to waiting area to check out were friendly and helpful. Special thanks to Armontae for talking me through everything that my car was getting serviced that day. check out were friendly and helpful. Special thanks to Armontae for talking me through everything that my car was getting serviced that day. More

The employees were very friendly. I made a 9:00 appointment for an oil change and tire rotation, and it took almost 2 hours. I made a 9:00 appointment for an oil change and tire rotation, and it took almost 2 hours. More

The dealer had checked everything and said everything was fine and nothing was wrong except brake pads. My battery died after that. fine and nothing was wrong except brake pads. My battery died after that. More

Clean friendly staff work done a the car appears to be well done. Would like to be able to make an appointment for an oil change instead of having to wait an hour and a half well done. Would like to be able to make an appointment for an oil change instead of having to wait an hour and a half More